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WilsonTAN-6334 asked TravisCragg-MSFT answered

Hardware maintenance Azure Stack Edge, HCI, or Hub

How does the hardware maintenance operates in Azure Stack Edge, Hub and HCI that deployed on customer premise? For instance, the hardware firmware patching, any hardware failure, the installation and hardware part changes, SLA

azure-stack-hubazure-stack-hci
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TravisCragg-MSFT answered

For Azure Stack Hub, this process is described Here. In the event of major hardware issues, the entire Azure Stack Hub deployment can be brought down and then re-started.

For Azure Stack HCI you can find this process Here.

Azure Stack Edge comes as prebuilt hardware, and the update process will take care of all updates. If hardware issues occur, support will guide you through troubleshooting & replacing a device.

Please let me know if you have any other questions.


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