question

LiDangui-8508 avatar image
0 Votes"
LiDangui-8508 asked emilyhua-msft commented

Word opens automatically with safe mode and then quickly close, cannot open any documents.

I'm using office 365 from my educational institution. Every time when I open word, it pops up "Do you want to start in safe mode?"83135-%E5%9B%BE%E7%89%871.png

Then the app just quickly close. I cannot open any documents now. I have tried repair and re-installed it a lot of times, it doesn't work.

Please help me figure this out.


office-word-itpro
图片1.png (38.9 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

emilyhua-msft avatar image
1 Vote"
emilyhua-msft answered emilyhua-msft commented

@LiDangui-8508

Please open one of other Office apps, such as Excel, then go to File > Account > Product Information, check the version number.
I also suggest you update Office to the latest version.

Was there any third-party software installed before you encounter this issue?
If yes, I suggest you uninstall it first.

It's recommended to type winword.exe /a in Run dialog (Win+R), this action would start Word and prevents add-ins and global templates (including the Normal template) from being loaded automatically.
83449-capture1.png

If Word can be opened in this case, please try the following steps.
1. You may rename the Normal template (Normal.dotm).
- Close all the files of Office and go to File explorer > View in Show/hide group > check the box of "Hidden Items".
- Go to C:\Users\<user name >\AppData\Roaming\Microsoft\Templates, then find the Normal.dotm and rename it. This file will be automatically generated when reopen Word.
2. Go to File > Options > Add-ins > Manage, COM add-ins > Go, clear the check boxes for any enabled COM add-ins, select OK.

If Word could not be opend successfully via "winword.exe /a" command,
Please use "uninstall support tool" to uninstall Office again, this tool could be downloaded from the article "Uninstall Office from a PC".
Then start your PC, install Office again from www.office.com. More detailed information, please refer to "Download and install or reinstall Microsoft 365 or Office 2019 on a PC or Mac".

If the steps above do not work, please create a new local administrator account to check this issue.

Any updates, please post back.


If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



capture1.png (5.9 KiB)
· 3
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.


open word witn "winword.exe /a" didn't work. Then I tried the second.

I cannot run the unistall tool, when I clik SetupProd_OffScrub it showed that "sorry we can't' run the support and recovery assistant because it is already installed from a location on your network". I searched for the program on my computer and found nothing.

0 Votes 0 ·

Is this a computer which is controlled by your educational institution? In that case, as a user, you may not be allowed to install or run programs. You will have to contact the IT support.

0 Votes 0 ·

@LiDangui-8508
For the error when installing the tool, please refer to the following thread, but please note, serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
SaRa install not working "sorry we can't' run the support and recovery assistant because it is already installed from a location on your network"

Besides, you could also try to create a new global template file and Windows account as my previous reply mentioned.

0 Votes 0 ·