Word opens automatically with safe mode and then quickly close, cannot open any documents.

Li, Dangui 1 Reputation point
2021-03-31T08:37:12.33+00:00

I'm using office 365 from my educational institution. Every time when I open word, it pops up "Do you want to start in safe mode?"83135-%E5%9B%BE%E7%89%871.png

Then the app just quickly close. I cannot open any documents now. I have tried repair and re-installed it a lot of times, it doesn't work.

Please help me figure this out.

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,526 Reputation points
    2021-04-01T06:27:57.223+00:00

    @Li, Dangui

    Please open one of other Office apps, such as Excel, then go to File > Account > Product Information, check the version number.
    I also suggest you update Office to the latest version.

    Was there any third-party software installed before you encounter this issue?
    If yes, I suggest you uninstall it first.

    It's recommended to type winword.exe /a in Run dialog (Win+R), this action would start Word and prevents add-ins and global templates (including the Normal template) from being loaded automatically.
    83449-capture1.png

    If Word can be opened in this case, please try the following steps.

    1. You may rename the Normal template (Normal.dotm).
    • Close all the files of Office and go to File explorer > View in Show/hide group > check the box of "Hidden Items".
    • Go to C:\Users\<user name >\AppData\Roaming\Microsoft\Templates, then find the Normal.dotm and rename it. This file will be automatically generated when reopen Word.
    1. Go to File > Options > Add-ins > Manage, COM add-ins > Go, clear the check boxes for any enabled COM add-ins, select OK.

    If Word could not be opend successfully via "winword.exe /a" command,
    Please use "uninstall support tool" to uninstall Office again, this tool could be downloaded from the article "Uninstall Office from a PC".
    Then start your PC, install Office again from www.office.com. More detailed information, please refer to "Download and install or reinstall Microsoft 365 or Office 2019 on a PC or Mac".

    If the steps above do not work, please create a new local administrator account to check this issue.

    Any updates, please post back.

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    1 person found this answer helpful.