Insufficient support for elgato CAM LINK 4K in Teams under Linux

K.R 1 Reputation point
2021-03-31T10:02:42.903+00:00

Hello all,

I use my digital camera, that sends its live view via HDMI, as webcam. For this the HDMI cable is connected to the elgato CAM LINK 4K. The CAM LINK 4K is connected to an USB 3.0 port of the PC.

The solution works perfectly on OBS studio or with Jitsi Meet.
In some situations I need to use Teams, but unfortunately Teams can not handle the CAM LINK 4K correctly. Going to setup - devices in Teams the CAM LINK 4K is detected, but the live preview shows a bad video stream, resolution and colors are bad. Changing setting at the camera does not change anything.

Is this a know bug in Teams and will this work in later versions?

I made a cross-check with Teams under MS Windows 10. There everything works fine.

Best Regards

Microsoft 365 and Office | Skype for Business | Linux
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  1. Sharon Zhao-MSFT 25,761 Reputation points Microsoft External Staff
    2021-04-01T02:15:34.667+00:00

    @K.R ,

    This is because Elgato cam is not a certified Teams camera device. Microsoft is working with device partners to bring more new Teams certified devices to market. You could refer to this link to know more certified devices.

    Besides, the highest resolution for Teams media quality is 1080p now. You could vote in this UserVoice link and add your comments.

    Microsoft will always focus on customer’s feedback and experience. Some new features would be added to the services based on customers' feedback in the future, and your good ideas will be very helpful for them to improve the service.

    Your time, understanding and cooperation will be highly appreciated.


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