Have you intstalled other Microsoft products on your computer? Such as Access, Visio.
Volume licensed version of Office Professioanl Plus 2019 uses a different activation method as Office Home & Student 2019.
Currently, I would suggest you try the following steps to check license information for Office.
- Search CMD, right-click the Command Prompt and run as administrator.
- Then copy and paste the command, click Enter at last:
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
(If you are running 32-bit Office on a 64-bit operating system)
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
- Please take a screenshot or copy the result, thenshare it with us for further analysis.
I'm looking forward for your reply. According to your reply, I will update my reply later.
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