Outlook send/receive download address book error – task reported error 0x8004010F the operation failed. An object cannot be found

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Outlook send/receive download address book error – task reported error 0x8004010F the operation failed. An object cannot be found

Pingatwork 41

Hi experts,

I have 2 users of Outlook 2019 connected to Exchange 2016 on-prem server. both having issues download address book:

Outlook 2019 >send/receive menu >send/receive groups>download address book error – task reported error 0x8004010F the operation failed. An object cannot be found.

I tried a few steps - disable the add-in of Mcafee, run outlook /safe, both not working.

May I know what other things I can check? on outlook or the exchange server.

thanks for your time.
pingatwork

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Answer 1

Anonymous

Hi @Pingatwork ,

Please also try these:

Recreate the Outlook profile: https://www.msoutlookware.com/basic-tips/introduction-of-outlook-profile.html
Hold CTRL and right click Outlook icon, and Test Email Autoconfiguration, use autodiscover to check if the URLs are correct.
Run the first cmdlet to check if the OAB has been tagged to the database, if it's blank, that means you're using the default OAB. Get-MailboxDatabase | Ft Name, book
Update the OAB and check if it's successfully updated, check the Event Viewer for Event 17001 and 17002, then navigate to%ExchangeInstallPath%\ClientAccess\OAB\<ObjectGuid> and check the files are recently created. Get-OfflineAddressBook | Update-OfflineAddressBook
Restart Exchange server and then try manually downloading OAB.
If that doesn't help, try creating a new OAB and assign it to the database. Use the Exchange Management Shell to create offline address books

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Regards,
Lou

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Anonymous

2021-04-06T09:21:40.603+00:00

Hi @Pingatwork ,

Do the suggestions above help? If the issue has been resolved, please click “Accept as answer” to mark helpful reply as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

Regards,
Lou

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Pingatwork 41 Reputation points

2021-04-09T04:46:25.273+00:00

Hi Lou,
so far i tried steps 1 to 5 not working yet, step 6 i created a new OAB and assign it to one of a user mailbox has this error,
Set-Mailbox -Identity user1@jaswant .com -OfflineAddressBook "Global2021 OAB"
send/receive menu>send/receive groups>download address book>
choose address book: \Default Global address list
then the process running without error message.

but for another user - user2 who has the default settings(without specific offline address book assigned), user2's outlook has a different option for the choose address book: download offline address book list. and this user2 can't download address book, error 0x8004010F the operation failed. An object cannot be found.

what can be the cause, what other steps can i try?

thanks, pingatwork
Anonymous

2021-04-09T07:07:14.633+00:00
Hi @Pingatwork ,

As the new OAB could work without issues, I think you can replace the Default Offline Address Book with a new OAB with the same Addresslists:

New-OfflineAddressBook -Name OAB -AddressLists "Default Global Address List" -Isdefault $True

Also you can choose which OAB to use for your database in EAC:

This issue could be from the Default OAB side, but it would take a long time to target the root cause, replacing it could be the easiest way to solve it. Also if this couldn't work, please let me know.

Best regards,
Lou
Anonymous

2021-04-12T09:14:50.64+00:00

Hi @Pingatwork ,

Do the suggestions above help? If the issue has been resolved, please click “Accept as answer” to mark helpful reply as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

Regards,
Lou

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Pingatwork 41 Reputation points

2021-04-13T02:45:37.673+00:00

Hi Lou,
I follow your 2nd method: in EAC, chose from the dropdown list the new OAB I created("Global2021 OAB") for one of the database, save the change in EAC. after that I immediately tried on a outlook user who is using that mailbox database, but have the same error message.
not sure if I have to wait for some time and re try on the outlook for the changes to take effect?

earlier I use the cmdlet and it worked :
Set-Mailbox -Identity user1@jaswant .com -OfflineAddressBook "Global2021 OAB"
will try again and update here.
thanks and have a nice day!
pingatwork
Anonymous

2021-04-13T05:31:40.323+00:00

Hi @Pingatwork ,

Yes basically it takes serval minutes or hours to apply the changes. You can manually update it with:
Update-OfflineAddressBook -Identity "Global2021 OAB"

If that doesn't work as well, you could try creating a new database and compare the result with the default OAB and the new OAB.

Best regards,
Lou
Pingatwork 41 Reputation points

2021-04-13T07:39:21.87+00:00

Hi Lou,
after waiting for half of an hour, I checked again, and found that it works for the outlook user, who is now using the new OAB I created.
thank you so much for your help.
pingatwork
Anonymous

2021-04-13T07:41:59.017+00:00

Hi Pingatwork,

Glad to know this works, and it feels good working with someone like you.

Have a nice day XD

Best regards,
Lou

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Outlook send/receive download address book error – task reported error 0x8004010F the operation failed. An object cannot be found

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