enabling Teams user for voice with set-csuser

Question

enabling Teams user for voice with set-csuser

Darryl 256

Hi,

I am writing a script to onboard user for enterprise voice in Teams, I'm trying to run set-csuser -enterprisevoiceenabled $true -hostedvoicemail $true.
The error I'm getting is related to the set-csuser failing to connect to an on premise S4B SQL server which we haven't decommissioned yet and is powered off. Is there a way to run set-csuser against the remote powershell connection rather than on premise?

I've switched the on premise server back on and the get-csuser command now works. Is that what i need to do ? I can't leave that server on longer than I need to as it's unsupported

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Answer 1

JimmyYang-MSFT 58,641 Microsoft External Staff

Hi @Darryl

According to the official document, Set-CsUser cmdlet also applies to Skype for Business online. For more details about this command, you can refer to:

https://learn.microsoft.com/en-us/powershell/module/skype/set-csuser?view=skype-ps

If you want to enable enterprise voice in Teams, you can try to connect to Skype online PowerShell before running Set-CsUser:

Import-Module SkypeOnlineConnector  
$sfbSession = New-CsOnlineSession  
Import-PSSession $sfbSession

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Darryl 256 Reputation points

2021-04-06T07:08:50.293+00:00

Hi,

I've tried that and it gives me this error:
get-csuser : A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct
and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified)

does it recognize there's an on premise Skype installation and default to querying that DB?
do I even need to enable EnterpriseVoice using set-csuser for users to use Teams enterprise voice?

Edit
I've been following the steps in here: https://learn.microsoft.com/en-us/microsoftteams/direct-routing-enable-users
which is where I've got the set-csuser cmdlet. I've checked my account and EnterpriseVoiceEnabled is set to false and HosteVoiceMail isn't set but I can make and receive calls to external numbers in Teams and receive voicemail so i guess it's not needed in my setup.
JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2021-04-09T09:13:41.4+00:00

Hi @Darryl

According to your error message, it maybe related to the SQL Server, you can try to follow these tips to check it:
1)Make sure SQL Server Service is running.
2)Make sure SQL Server is configured to allow remote connections.
3) check the correct instance name

For more details about it, you can refer to:

https://social.technet.microsoft.com/wiki/contents/articles/2102.sql-server-troubleshooting-database-engine-connection-issues.aspx

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Darryl 256 Reputation points

2021-04-12T14:19:18.157+00:00

I thought the cmdlet would work with Skype online as well as on premise, is that wrong or do I have to enable the users on premise and then they'll sync to online?
I don't really want to turn the SQL server back on as it's going to be decommissioned when I get chance.
JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2021-04-16T09:45:17.483+00:00

@Darryl

To run this command successfully, please ensure this command only applies to the online user. If the user is on-premise, you should move the on-premise user to Teams firstly.

https://learn.microsoft.com/en-us/skypeforbusiness/hybrid/move-users-from-on-premises-to-teams
Darryl 256 Reputation points

2021-04-16T09:48:41.157+00:00

all our users are online, which is why the on premise Skype servers are switched off.
JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2021-04-23T08:33:58.487+00:00

Hi @Darryl

Could you run another Online PowerShell command normally such as Get-CsOnlineUser?

According to your description, we assumed the issue may happened in the hybrid deployment, could you check this article to see if you have followed these steps?

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enabling Teams user for voice with set-csuser

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