QnA Maker operation return Unauthorized message

vanlan choy 1

Hi I follow the example in here https://learn.microsoft.com/en-us/azure/cognitive-services/QnAMaker/Quickstarts/quickstart-sdk?tabs=v1%2Cversion-1&pivots=programming-language-csharp#get-status-of-an-operation , while testing for create new KB and update KB examples I'm receiving "Operation returned an invalid status code 'Unauthorized'" , any help will be appreciated!

Programming language: C#
Microsoft.Azure.CognitiveServices.Knowledge.QnAMaker v2.0.1

YutongTie-MSFT 46,566 Reputation points

2021-04-06T16:59:46.38+00:00

@vanlanchoy
Hello, please let me know if you still have issue for this.

Regards,
Yutong

1 answer

YutongTie-MSFT 46,566 Reputation points

2021-04-02T09:10:14.86+00:00

Hello,

Thanks for reaching out to us and sorry for the experience. Could you please check if you replace the right information in below session?

var authoringKey = "QNA_MAKER_SUBSCRIPTION_KEY";
var authoringURL = "QNA_MAKER_ENDPOINT";
var queryingURL = "QNA_MAKER_RUNTIME_ENDPOINT";

Regards.
Yutong
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vanlan choy 1 Reputation point

2021-04-02T17:47:38.763+00:00

Hi Yutong, yes I did, copied the KB Id (to test update scenario), endpoint and key like instructed on the page, but still getting the same error while I run. I'm not using runtime endpoint at the moment. Thanks.

vanlan choy 1 Reputation point

2021-04-02T18:06:16.423+00:00

By further inspecting the body of the response body i found the following message "The Create Knowledgebase Operation under QnA Maker V4.0 is not supported with the current subscription key and pricing tier QnAMaker.v2.S0." So what is the qualify pricing tier I need to use?

YutongTie-MSFT 46,566 Reputation points

2021-04-05T08:29:40.263+00:00

Hello,

You need to update your database for this issue, please refer to the document and have a try https://westus.dev.cognitive.microsoft.com/docs/services/5a93fcf85b4ccd136866eb37/operations/5ac266295b4ccd1554da7600

For more detail you want to inspect, you can check the operation details as below
https://westus.dev.cognitive.microsoft.com/docs/services/5a93fcf85b4ccd136866eb37/operations/operations_getoperationdetails

Regards,
Yutong

Kok Onn Choy 1 Reputation point Microsoft Employee

2021-04-07T23:48:09.04+00:00

There is not update button or link in there but only a test send function to the knowledge base, and I receiving the same error message in there.

YutongTie-MSFT 46,566 Reputation points

2021-04-08T00:02:08.223+00:00

Hello,

I just tried from my end, it works well. We can investigate it step by step.

The first thing I want to make sure is your endpoint, could you please check if you are using the same as your portal?

Regards,
Yutong

Kok Onn Choy 1 Reputation point Microsoft Employee

2021-04-08T17:15:30.06+00:00

I double checked the KB ID and endpoint, everything seems fine. Don't you think is the tier plan problem like the error message is saying? Unfortunately I only seeing one tier in my plan to select.
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