In a group meeting when someone shares their screen I freeze and I can not see their screen?

asked 2020-06-10T13:31:54.847+00:00
Julianne Gr 1 Reputation point

9704-microsoft-teams-error.png

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. answered 2020-06-10T16:12:40.95+00:00
    Sandeep Kaur 1 Reputation point

    Hi,

    It happened with me too, I noticed the problem is with web version of Teams. Try downloading software and then join the call. It will resolve the problem.

    (Please don't forget to accept helpful replies as answer)

    Regards

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  2. answered 2020-06-11T07:37:12.593+00:00
    JimmyYang-MSFT 33,676 Reputation points Microsoft Employee

    Hi JulianneGr-0267!

    Does this issue persist all the time?

    Does anyone else have the same issue in your organization?

    To narrow down this issue, we recommend you try to change another device to do the screen sharing, or try a Web Application instead. It maybe some of the application or the Anti-virus is blocking some of the content on the Microsoft Teams application.

    Besides, you can also clear the client cache to see if this issue can be fixed.

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