A family of Microsoft word processing software products for creating web, email, and print documents.
>the update is still running
<<Is there any error message? Please give a screenshot.
What the version of your Office? Such as Microsoft 365 Apps for enterprise (16.0.13901.20336).
Firstly, please try repairing Office.
Then you could open Office applications in safe mode to eliminate interference from add-ins and startup items to check this issue.
Any updates, please let me know.
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