Teams is showing user status as Active even after succesfully signing out from Mobile and Desktop client

Rahul 226 Reputation points


We encountered an issue where user Presence is showing as Available even after successfully signing out from Desktop and Mobile client application.

Any idea what could be the issue ?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Leon Laude 85,216 Reputation points


    There are some known issues with the presence as per the following Teams uservoice page:

    Best regards,

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  2. Sharon Zhao-MSFT 24,846 Reputation points Microsoft Vendor

    Hi Rahul-7230,

    If you click the chat window with the user who is offline, the status is usually changed to the correct one.

    As the link provided by Leon, you can capture logs by typing Ctrl + Shift +Alt + 1. Then send the file to

    As a supplement, if you use coexistence mode, please note that presence will stop working in Outlook and other Office apps. For more information, please refer to this article:

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