how to set the wifi module regional ?

Question

how to set the wifi module regional ?

Ryan Yen 1

I am doing Tunisia compliance process, the tablet is use windows 10 OS and Intel 9260 wifi module.
I checked the intel product spec, it will auto detect the regional to compliance the local regulation.
but, when the tablet sent to Tunisia, the wifi 5G UNII-3 (5470Mhz~5850Mhz) are still work,
(Tunisia is not allowed use wifi 5470Mhz~5850Mhz )
we re-install the OS , and update the all driver , but still cannot disable the UNII-3 bands, I don't know why
I also ask Intel about this question, but I don't get final answer yet , so far I only got replied is update the driver .
I updated the newest driver , but still doesn't work. ( I mean wifi 5G band 3 and 4 are still active )

I am thinking , maybe I have some missed in the windows 10 setting. so if you can give me some advise, it will be appreciated.

4 answers

Your answer

Answer 1

Anonymous

Hi,

Thanks for posting in Q&A platform.

Is seems that the issue is more related to Wi-Fi driver and router, and please understand, Intel 9260 Wi-Fi module is a third party product which we're not familiar with. I would suggest you could get back to Manufacturer support for further troubleshooting.

Here is a thread regarding of Wi-Fi Router 'Region' settings, you could have a look:

https://superuser.com/questions/339571/wifi-router-region-setting-what-does-this-affect-transmission-power
Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

Best Regards,
Sunny

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Ryan Yen 1 Reputation point

2021-04-07T09:03:24.477+00:00

Hi Sunny,
thank you for your reply, I have checked with Intel in a couple of weeks, but so far I don't get a solution,
I have another project use Android OS. it can be set country code and success disable the band 3 and band 4 .
so just want to check , maybe I missed something in Windows 10 setup.
Anonymous

2021-04-09T06:59:36.54+00:00

Hi,

Thank you very much for your feedback.

Due to environment limitation, we don not have such Wi-Fi device with the specific NIC to test, please try the method provided by francescoperfetto-9416 as follow to see if the issue can be resolved.

Best Regards,
Sunny
Ryan Yen 1 Reputation point

2021-04-09T15:38:07+00:00

Dear Sir,
no , this is not my question,
I think I can use another way to mention my question. I assume Intel product spec is correct. it can be auto detect .
as my understand, the wifi module can get the regional information has 2 ways, 1. via ip address 2, via OS
the tablet is in Tunisia now, so for sure, now the ip address belong Tunisia , but the Intel wifi module still not compliance with Tunisia regulation. (due to wifi 5G band 3,4 are still work).
so I am thinking, maybe I missed some setting in windows 10.

I use others wifi module on Android system, we set the country code, it is work perfect (without wifi 5G band 3,4) ,

Answer 2

S.Sengupta 24,636 MVP

I don't see any relation with updating driver of the router.

You can change some wireless settings to improve the wifi coverage area, like wireless channel, channel width and transmit power.

Kindly check with Intel documentation For 2.4GHz and 5GHz you can use which channels .And please set transmit power to high.

You can add some network expansion devices to boost wifi signal, like range extender...

Ryan Yen 1 Reputation point

2021-04-08T15:05:43.427+00:00

thank you for your reply,
for Tunisia regulation , the wifi 5G band 3,4 (channel 100~165) are not allowed used.
I cannot find any setting in OS to disable those bands, if you can give me some idea , it will be appreciated
I tried, if my AP setting is in Tunisia area , the AP will disable wifi 5G band 3, 4, in this condition the tablet cannot connect via those bands.
the thing is the regulator doesn't use this setting, that is why we need to use OS or driver way to disable those bands.
we want to disable the wifi 5G band 3,4. to get the regulator approval. so I think change wifi setting cannot closed this issue.
thank you for your help.

Answer 3

franco d'esaro 291 Volunteer Moderator

Hi RyanYen,
the 5 GHz band is not disabled from the Operating System but from the advanced properties of your wireless network card.
You can disable all the 5 GHz band but not specific channels. Go to the advanced properties of the network card, look for the Band Preference item in the list and set it to 2.4 GHz.
It is also possible to disable the 5 GHz band on the router.

Ryan Yen 1 Reputation point

2021-04-09T15:26:00.367+00:00

Dear Sir
thank you for your reply, I know I can select the 2.4 only or 5G only from device manager to setting
but we want to get the Tunisia certificate is including 2.4G+5G, Tunisia only allow 5G band 1 and band 2 .
that is why I am asking a help.
based on Intel wifi module product spec, it can be auto detect the location to compliance the local regulation.

we sent a tablet to Tunisia and re-install the OS in Tunisia , also setting regional in Tunisia.
if Intel spec is true, the wifi 5G band 3 and band4 should be disabled. but no, it still work.
so I am thinking , how the Intel wifi module know where I am, probably 2 ways, 1. from IP address. ->the tablet is in Tunisia so the IP address for sure is belong Tunisia . 2 get the information for OS

that is why I think maybe I missed some setting in Window 10.

Answer 4

Anonymous

Hi,

Thank you very much for your feedback.

Please understand, due to the environmental limitation, we have no such WiFi device to test in our lab. It is hard for us to reproduce and analyze this issue from Q&A platform support level.

If your issue is urgent, I would suggest you open a case with Microsoft where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.

Also, in this way ,they can have a clear picture about your issue and your environment by phone communication and live share session.

You may find phone number for your region accordingly from the link below:

https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

Best Regards,
Sunny

Ryan Yen 1 Reputation point

2021-04-13T15:18:01.74+00:00

thank you for your reply,
if you have e-mail or contact personal information in Tunisia, it should be help.
Anonymous

2021-04-14T05:07:45.333+00:00

Hi,

Thanks for your feedback.

You could call this phone number to contact Microsoft technical support for help:

Best Regards,
Sunny

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Ryan Yen 1 Reputation point

2021-04-14T15:13:23.663+00:00

thank you , we will try to call them , I also found a similar question , you can refer the below link
https://social.technet.microsoft.com/Forums/en-US/80957105-23b2-40d0-af52-c9b03df3e237/windows-10-and-80211d-change-in-wifi-regulatory-domains?forum=win10itpronetworking

but I can asking them , how to close this issue, but I think it is similar way.
Anonymous

2021-04-16T04:04:35.847+00:00

Thanks for your update. Please try to accept the replies which help you. It will encourage the person who help you. Appreciate your understanding. :)

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how to set the wifi module regional ?

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