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mrthingy-9350 avatar image
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mrthingy-9350 asked JennyFeng-MSFT commented

Windows Explorer slow and crashing. Not sure if it is the problem or a symptom

A few weeks ago my computer crashed when I tried to save a document, I had a few things running at the same time, can't remember all the details. Since then my computer has been very slow to get going after start up (I have very few apps running on start up). And windows explorer is very slow.

For instance, right clicking a file, the menu takes a long time to pop up. If I rename a file and hit enter it can take over 10 seconds to be saved. Over the last couple days the problems have increase, copying files between folders causes windows explore to crash. Libreoffice has stopped opening (I think it might be trying to recover the document that was open last time and can't do it). I make music and some of the plug ins are cause my DAW to crash wen I try to load them.

This is in some way releated to windows explore, because when I open or save an image in GIMP, I can use that programs file browser to navigate and create new folders with no lag or delay. If I try to make a new folder in the file browser that comes up when I click 'save as' in notepad I have to sit and wait for a long time. So because I can access files at a normal speed it seems (I hope) the problem is with windows and not my hard drive.

This problem persists with a second profile I logged in with, when I boot in safe mode, and I have used windows system file checker to scan and repair. I have done everything I can, and things that other people can, and they ended up advising me to ask here.

So, can anyone help?

windows-10-general
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@mrthingy-9350
Hi,

Just checking in to see if the information provided was helpful.

If the reply helped you, please remember to accept as answer.
If no, please reply and tell us the current situation in order to provide further help.

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@mrthingy-9350
Hi,

We have not get information from you for several days.

If the reply is useful for you, please accept as answer. It will be helpful to other members who have same questions.
If you have any other confuse, please reply to us directly.

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Buckleau avatar image
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Buckleau answered Buckleau edited

Sounds like a file system problem. Try running these commands as admin:
chkdsk /scan /f
sfc /scannow

chkdsk will search for file system errors and bad sector disk errors
sfc confirms the integrity of the OS files

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered JennyFeng-MSFT edited

@mrthingy-9350
Hi,
When Windows Explorer crashes, have you check the event viewer?
What error message will you see?
Looks like your system components are already corrupted, please run the
dism /online /cleanup-image /restorehealth
command to scan and repair the system components at first.
If reinstall Windows is acceptable, we could try to perform an in-place upgrade repair to refresh the machine. Unplug all the external devices and remove the security applications if you have any installed on your computer before upgrading. To isolate the third party service conflict issue, we could boot into a clean boot environment, then Download a Windows 10 ISO from Microsoft and boot from a it, choose "upgrade" install.

How to perform a clean boot in Windows
https://support.microsoft.com/en-us/kb/929135
Get Windows 10
https://www.microsoft.com/en-us/software-download/windows10

Hope above information can help you.

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Hi thanks for your reply.

Before running any of the scans, event manager showed lots of errors happening every 3 or 4 seconds, for number of minutes. The error is "the device, device\harddisk0\DR0 has a bad block.

I then ran chkdsk /scan /f suggested by someone else and the clean up-image.

Now I can move files without windows explore crashing, but it is still very slow. And freezes at 99% transferred for a long time, with a lot of these 'bad block' errors in the event viewer.

If there is anything else you would suggest that would be great, I would like to avoid a reinstall if possible, but at least now if that is the only option I am able to copy important files to external drives before I start wiping things, so I am grateful for that.

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@mrthingy-9350
Hi,
According to the reports you have explored, here are possible causes for the Device \Device\Harddisk0\DR0 has a Bad Block issue:
There are bad sectors on the hard drive. Or any corrupted file system appears in the health sector.
There may be physical bad tracks or sectors on your hard disk that cause the hard drive cannot work properly.

According to your description, you have used many repair methods, but they don't work while if you don't want to do a repair install.
After all the above methods failed to solve your problem, then there may be physical damage, you have to consider buying a new hard disk. As you know, the first step you need to do is to back up all data of the undesired hard disk.
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SSengupta-4080 avatar image
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SSengupta-4080 answered mrthingy-9350 commented

Look at the Event Viewer application error logs created immediately after such crash.

Do you experience the same ib Clean Boot State or in Safe Boot?

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Clean boot (eveything disabled except windows services) had the same problem.

Safe mode, things ran a little quicker. One thing that can take a long time is when windows starts, getting from the opening picture with the time to the password entry to log in. Also, I could open windows fairly soon after start up. But, still crashes when I tried to move a file (dragging and dropping or copy and paste).

After the crash the event logger has lots of errors happening every 3 or 4 seconds, for number of minutes. But there are lots of these errors, so it is hard to find know the exact start and end points of an individual error. The error is "the device, device\harddisk0\DR0 has a bad block.

0 Votes 0 ·

I have just run the clean up disk image suggested above and got some application errors

Here are the details from both of them
1
Faulting application name: explorer.exe, version: 10.0.19041.906, time stamp: 0x34013b78
Faulting module name: ntdll.dll, version: 10.0.19041.844, time stamp: 0x60a6ca36
Exception code: 0xc0000006
Fault offset: 0x0000000000030f64
Faulting process ID: 0x154c
Faulting application start time: 0x01d72c9069cfb880
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: fec4efcb-167b-4fae-bdfc-7b2dce1ee7b5
Faulting package full name:
Faulting package-relative application ID:

0 Votes 0 ·

error 2
2
Windows cannot access the file C:\Windows\WinSxS\Temp\PendingDeletes\8134e923952cd70105000000fc08e818.GdiPlus.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Explorer because of this error.

Program: Windows Explorer
File: C:\Windows\WinSxS\Temp\PendingDeletes\8134e923952cd70105000000fc08e818.GdiPlus.dll

The error value is listed in the Additional Data section.
User Action
(this is pretty much run disk checks

Additional Data
Error value: C000009C
Disk type: 3



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Docs-4663 avatar image
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Docs-4663 answered

1) Run HD Tune (free version) (all drives)
https://www.hdtune.com/
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan




2) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
http://www.seagate.com/support/downloads/seatools/seatools-win-master/
http://knowledge.seagate.com/articles/en_US/FAQ/202435en

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Docs-4663 avatar image
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Docs-4663 answered

These steps / tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test

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