Company Portal App - Apps show on one device but not the other

Question

Hello,

I've recently begun setting up Company Portal to provide my colleagues with easy access to useful apps.
I've got this working on 1 device, where the apps are assigned to a Pilot group.
The user I am logged into is part of this user group.

However, I registered a second device into Intune, synchronised the device manually to MDM, after which it automatically installed Company Portal and all Required Apps, but the apps made available to the Pilot group are not visible.

This is my user account.
It is logged into both devices, and these pages are identical.

However on one device, I have access to my Company Portal apps.

Whereas on the other I do not see these apps listed.
These are Intune enrolled, using Offline Availability for the Company Portal, as I am not using Managed Desktop.

Do you know why I am able to access the apps on one device, but not on the other?
The elapsed time between adding the device and posting a question is 4 hours.
Manual syncs have been performed every 30 minutes.

Thank you in advance.

Kind regards,

Milan

Answer 1

@Milan Scheenloop Thanks for posting in our Q&A. From the pictures you provided, it seems one device with the same user login is unable to see the win32 app which we deployed as available app In company portal If there’s any misunderstanding, please let us know.

Based on my research, I find our issue may be caused by the device type. If the user is accessing the Company Portal with the device type which is not supported by the app, it will not display in the company portal. Here is a link for the reference.
https://learn.microsoft.com/en-us/troubleshoot/mem/intune/troubleshoot-app-install#user-group-targeted-app-installation-does-not-reach-device

For win32 app, I notice the support device type are Azure AD joined or Hybrid Azure AD Joined. Given the situation, please check if our device is with the supported type.

https://learn.microsoft.com/en-us/mem/intune/apps/apps-win32-app-management#prerequisites

However, if the issue still persists, Please collect the following information to clarify:

1. Could you confirm if the affected app is win32 app?
2. Please check if Microsoft Intune management Extension service is running on the device. If we restart the device or this service, will the app display?
3. Please go to C:\programData\Microsoft\IntuneManagementExtension\Logs to check if there’s any finding. One link for the reference:
   https://learn.microsoft.com/en-us/troubleshoot/mem/intune/develop-deliver-working-win32-app-via-intune#flow-behind-processing-of-a-win32-app-at-the-device-end

Please try the above suggestions and if there’s any update, please let us know.

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Answer 2

Hello Crystal,

Thanks for the response.
Yesterday, after I typed out this entire post and shut down my main computer to prepare to go home, I had one more look at the test laptop.
I refreshed once, nothing, then refreshed again, and there they were.
So all in all, 4 hours just wasn't enough to get them to become available on the device.
This is 4 hours after confirming Hybrid Azure AD Join.
It took a total of 4 hours and 15 minutes to see them on the test device.

Again, thanks for the long and detailed answer.
I'll be more patient in the future :)

Kind regards,

Milan