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Locked out of Office 365 for a year now.

Michael Clason 1 Reputation point
2021-04-08T17:32:25.96+00:00

I need assistance logging into my Office365 account that I purchased over a year ago. I have not been able to use my account in over 9 months now. The domain is:

fastcycle.onmicrosoft.com

I lost two-factor when I changed my phone number and after repeated attempts to log in I am now getting the error:

Error Code: 500121
Request Id: d0100325-1d80-4f2c-9c30-9422b2568701
Correlation Id: cba3c78c-4b3a-4a9a-afdc-9a788f4fc6e3
Timestamp: 2021-04-08T17:06:34Z

If someone could direct me to a tech I would greatly appreciate it.

Best Regards

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Sharon Zhao-MSFT 25,076 Reputation points Microsoft Vendor
    2021-04-09T02:52:29.467+00:00

    @Michael Clason ,

    As we are mainly responsible for Lync server, your problem is more related to Office 365 account. I will remove office-lync-server-sign-in tag. Thanks for your understanding.

    Meanwhile, for account side question, it recommends you contact the support by one of the following ways:

    1. If you are an admin for business subscription, please refer to this article to seek for help.
      1. If you’re not a business admin, please contact support by this page.

    If the response is helpful, please click "Accept Answer" and upvote it.

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