Client not showing in the console

Duchemin, Dominique 1,311 Reputation points
2021-04-08T23:58:09.553+00:00

Hello,

I have the client of a distribution point server which is not showing in the console.
85879-2021-04-08-16-45-21-client-console.png

I checked LocationServices, ClientLocation, ClientIDManagerStartup & Ccmexec and all logs looks fine!!!
Boundaries are correct with boundary group associated...
MP_DDR & DDM have been checked...

85880-2021-04-08-16-53-15-client-cert.png
certificate for Authentication valid.

85979-2021-04-08-16-44-35-client-site.png
site correct

85956-2021-04-08-16-43-59-client-components.png
components loaded

85957-2021-04-08-16-32-41-client-pki.png
PKI picked by the client

85980-2021-04-08-16-33-38-client-actions.png
Actions list incomplete !!!

Where to look for the next steps...

Thanks,
Dom

Microsoft Configuration Manager
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5 answers

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  1. Duchemin, Dominique 1,311 Reputation points
    2021-04-09T00:30:30.317+00:00

    The ccmeval has errors:

    ==========[ ccmeval started in process 11960 ]==================================== CcmEval 4/8/2021 4:13:31 PM 7144 (0x1BE8)

    ccmeval version: 5.0.9040.1010 CcmEval 4/8/2021 4:13:31 PM 7144 (0x1BE8)
    Loading manifest file: C:\Windows\CCM\CcmEval.xml CcmEval 4/8/2021 4:13:31 PM 7144 (0x1BE8)
    Successfully loaded ccmeval manifest file. CcmEval 4/8/2021 4:13:31 PM 7144 (0x1BE8)
    Begin evaluating client health rules. CcmEval 4/8/2021 4:13:31 PM 7144 (0x1BE8)
    Successfully retrieved all client health checks. CcmEval 4/8/2021 4:13:31 PM 7144 (0x1BE8)
    Evaluating health check rule {4AB7D77D-3BB0-4EAB-BEFD-7C0F7DA10296} : Verify WMI service exists. CcmEval 4/8/2021 4:13:31 PM 7144 (0x1BE8)
    Evaluating health check rule {518C0699-03F8-4F38-85C4-4D319EAEFC05} : Verify/Remediate WMI service startup type. CcmEval 4/8/2021 4:13:31 PM 7144 (0x1BE8)
    Evaluating health check rule {7F4B6E15-2221-455B-9615-93C379E470D5} : Verify/Remediate WMI service status. CcmEval 4/8/2021 4:13:31 PM 7144 (0x1BE8)
    Evaluating health check rule {14E6774A-1795-4E09-B17D-B6F36A124205} : WMI Repository Read/Write Test. CcmEval 4/8/2021 4:13:31 PM 7144 (0x1BE8)
    Evaluating health check rule {690A959D-6210-4930-865F-E3BB82F02133} : Verify/Remediate client WMI provider. CcmEval 4/8/2021 4:13:34 PM 7144 (0x1BE8)
    Class (SMS_Client) does not exist (0x80041010) CcmEval 4/8/2021 4:13:34 PM 7144 (0x1BE8)
    Checking WMI repository for feature Provider failed CcmEval 4/8/2021 4:13:34 PM 7144 (0x1BE8)
    WMI check failed CcmEval 4/8/2021 4:13:34 PM 7144 (0x1BE8)
    Error occured while get notify only value from registry, assume not enable notify only mode CcmEval 4/8/2021 4:13:36 PM 7144 (0x1BE8)
    Result: Failed, ResultCode: 401, ResultType: 202, ResultDetail: SMS_Client#CCMEVALPARAMSEP#0x80041010 CcmEval 4/8/2021 4:13:36 PM 7144 (0x1BE8)
    Evaluating health check rule {A81778B5-9A1E-4A52-9C6E-6939CEFAA118} : WMI Repository Integrity Test. CcmEval 4/8/2021 4:13:36 PM 7144 (0x1BE8)
    Class (SMS_Authority) does not exist (0x80041010) CcmEval 4/8/2021 4:13:36 PM 7144 (0x1BE8)
    Checking WMI repository for feature WMIDiag failed CcmEval 4/8/2021 4:13:36 PM 7144 (0x1BE8)
    WMI check failed CcmEval 4/8/2021 4:13:36 PM 7144 (0x1BE8)
    Error occured while get notify only value from registry, assume not enable notify only mode CcmEval 4/8/2021 4:13:36 PM 7144 (0x1BE8)
    Attempting to remediate client or client prerequisite installation. CcmEval 4/8/2021 4:13:36 PM 7144 (0x1BE8)
    Client or client prerequisite installation remediation failed. CcmEval 4/8/2021 4:13:39 PM 7144 (0x1BE8)
    Another ccmsetup instance is already running. CcmEval 4/8/2021 4:13:39 PM 7144 (0x1BE8)
    Remediate with local manifest failed, download a new manifest CcmEval 4/8/2021 4:13:39 PM 7144 (0x1BE8)
    Attempting to remediate client or client prerequisite installation. CcmEval 4/8/2021 4:13:39 PM 7144 (0x1BE8)
    Client or client prerequisite installation remediation failed. CcmEval 4/8/2021 4:13:40 PM 7144 (0x1BE8)
    Another ccmsetup instance is already running. CcmEval 4/8/2021 4:13:40 PM 7144 (0x1BE8)
    Result: Remediation Failed, ResultCode: 602, ResultType: 202, ResultDetail: CcmEval 4/8/2021 4:13:40 PM 7144 (0x1BE8)
    Evaluating health check rule {5CC6C949-5001-4765-84B4-DD4FDC1E6940} : Verify BITS exists. CcmEval 4/8/2021 4:13:40 PM 7144 (0x1BE8)
    Evaluating health check rule {C6E29CF5-F9B2-450B-AE61-C4B256A75023} : Verify/Remediate BITS startup type. CcmEval 4/8/2021 4:13:40 PM 7144 (0x1BE8)

    Blockquote

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  2. Duchemin, Dominique 1,311 Reputation points
    2021-04-09T00:33:21.187+00:00

    Evaluating health check rule {2F373187-6295-4CBB-BE9E-8E43C459883A} : Verify/Remediate client prerequisites. CcmEval 4/8/2021 4:13:40 PM 7144 (0x1BE8)
    Evaluating health check rule {AD9CAF50-6602-4857-A9F4-64864EA30BDF} : Verify/Remediate client installation. CcmEval 4/8/2021 4:13:42 PM 7144 (0x1BE8)
    Client or client prerequisite evaluation failed. CcmEval 4/8/2021 4:13:42 PM 7144 (0x1BE8)
    Please check ccmsetup-ccmeval.log for further information. CcmEval 4/8/2021 4:13:42 PM 7144 (0x1BE8)
    Error occured while get notify only value from registry, assume not enable notify only mode CcmEval 4/8/2021 4:13:42 PM 7144 (0x1BE8)
    Attempting to remediate client or client prerequisite installation. CcmEval 4/8/2021 4:13:42 PM 7144 (0x1BE8)
    Client or client prerequisite installation remediation failed. CcmEval 4/8/2021 4:13:43 PM 7144 (0x1BE8)
    Another ccmsetup instance is already running. CcmEval 4/8/2021 4:13:43 PM 7144 (0x1BE8)
    Remediate with local manifest failed, download a new manifest CcmEval 4/8/2021 4:13:43 PM 7144 (0x1BE8)
    Attempting to remediate client or client prerequisite installation. CcmEval 4/8/2021 4:13:43 PM 7144 (0x1BE8)
    Client or client prerequisite installation remediation failed. CcmEval 4/8/2021 4:13:44 PM 7144 (0x1BE8)
    Another ccmsetup instance is already running. CcmEval 4/8/2021 4:13:44 PM 7144 (0x1BE8)
    Result: Remediation Failed, ResultCode: 602, ResultType: 202, ResultDetail: CcmEval 4/8/2021 4:13:44 PM 7144 (0x1BE8)
    Evaluating health check rule {8883C683-04C8-4228-BB76-2EDD666BA781} : Verify SMS Agent Host service exists. CcmEval 4/8/2021 4:13:44 PM 7144 (0x1BE8)
    Evaluating health check rule {13F46523-5B82-417d-A363-A644E80CAD76} : Verify/Remediate SMS Agent Host service startup type. CcmEval 4/8/2021 4:13:44 PM 7144 (0x1BE8)
    Evaluating health check rule {70BECB51-44A1-4b46-8A23-6EA3D345B677} : Verify/Remediate SMS Agent Host service status. CcmEval 4/8/2021 4:13:44 PM 7144 (0x1BE8)
    Error occured while get notify only value from registry, assume not enable notify only mode CcmEval 4/8/2021 4:13:44 PM 7144 (0x1BE8)
    Attempting to change service status for service 'CcmExec' to 'Running'. CcmEval 4/8/2021 4:13:44 PM 7144 (0x1BE8)
    Result: Remediation Succeeded, ResultCode: 0, ResultType: 0, ResultDetail: CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Evaluating health check rule {C35E790D-4C05-40A8-BB46-A68578966D19} : WMI Event Sink Test. CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Evaluating health check rule {0614757F-7AA6-4933-965B-06D6A8243D0B} : Microsoft Policy Platform WMI Integrity Test. CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Evaluating health check rule {7EF00FDD-3DF0-496A-A999-AADD1B3016C1} : Verify/Remediate Microsoft Policy Platform Service Existence. CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Evaluating health check rule {D9D0245D-0617-4C2F-8837-84A397AC5B22} : Verify/Remediate Microsoft Policy Platform service startup type. CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Evaluating health check rule {09886543-BE8B-431F-BC00-7D917632E22C} : Verify/Remediate Antimalware service startup type. CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Result: Not Applicable, ResultCode: 0, ResultType: 0, ResultDetail: CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Evaluating health check rule {5B50566C-363E-4F1C-8A7D-6F2D2A51B142} : Verify/Remediate Antimalware service status. CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Result: Not Applicable, ResultCode: 0, ResultType: 0, ResultDetail: CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Evaluating health check rule {B9274BD3-4B32-4B41-8E4D-7B0306D412CE} : Verify/Remediate Antimalware service startup type for Windows 10 or up. CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Result: Not Applicable, ResultCode: 0, ResultType: 0, ResultDetail: CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Evaluating health check rule {B89B8B51-369F-42E6-80BC-FF46B8963B0F} : Verify/Remediate Antimalware service status for Windows 10 or up. CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Result: Not Applicable, ResultCode: 0, ResultType: 0, ResultDetail: CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Evaluating health check rule {6BC824B4-BD8C-4779-BB10-ABDBCD5AFAEB} : Verify/Remediate Network Inspection service startup type. CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Result: Not Applicable, ResultCode: 0, ResultType: 0, ResultDetail: CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Evaluating health check rule {BA322036-F3BE-426F-8779-C1C0BF82EC6E} : Verify/Remediate Network Inspection service startup type for Windows 10 or up. CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Failed to get SOFTWARE\Policies\Microsoft\Microsoft Antimalware\Real-Time Protection\DisableIntrusionPreventionSystem CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Result: Not Applicable, ResultCode: 0, ResultType: 0, ResultDetail: CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Evaluating health check rule {D6CB32EA-423D-44CB-9C58-97CE55D2148E} : Verify/Remediate Windows Update service startup type. CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Result: Not Applicable, ResultCode: 0, ResultType: 0, ResultDetail: CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Evaluating health check rule {E8030BE0-B773-4742-B6A1-0870CF139117} : Verify/Remediate Windows Update service startup type on Windows 8. CcmEval 4/8/2021 4:13:45 PM 7144 (0x1BE8)
    Result: Not Applicable, ResultCode: 0, ResultType: 0, ResultDetail: CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Evaluating health check rule {9040BA8C-580D-4FCA-8846-BBD5F5BB1597} : Verify/Remediate Configuration Manager Remote Control service startup type. CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Failed to get Software\Microsoft\SMS\Client\Client Components\Remote Control\Enabled CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Result: Not Applicable, ResultCode: 0, ResultType: 0, ResultDetail: CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Evaluating health check rule {9DCD49EF-E021-46FF-A777-49210B558527} : Verify/Remediate Configuration Manager Remote Control service status. CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Failed to get Software\Microsoft\SMS\Client\Client Components\Remote Control\Enabled CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Result: Not Applicable, ResultCode: 0, ResultType: 0, ResultDetail: CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Evaluating health check rule {934F12E3-295E-4BA0-AE0F-09859685720F} : Verify/Remediate Configuration Manager Proxy service startup type. CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Result: Not Applicable, ResultCode: 0, ResultType: 0, ResultDetail: CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Evaluating health check rule {43029EED-EB9D-4E35-A5F7-7FDD93EC8C57} : Verify/Remediate Configuration Manager Proxy service status. CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Result: Not Applicable, ResultCode: 0, ResultType: 0, ResultDetail: CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Evaluating health check rule {7B9F8FF6-EDF7-42CA-A67F-073A2E161C19} : Verify/Remediate SQL CE database is healthy. CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Successfully evaluated all client health rules. CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Fail to get integer from registry CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Fail to get MaximumMPFailCount from registry, use default value 0 CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    MP check failed for 1 times and exceeded the threshold 0 CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Fail to get integer from registry CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Get value of ManualExecutionRequested failed, using default value 0 CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Fail to load from file C:\Windows\CCM\CcmEvalReport.xml CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Failed to load previous report from file, fall back to use empty report. CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Send previous report if needed. CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Previous report was sent as state message, check whether it was really sent CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Fail to get the last sent status of report, assume sent failed CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Previous report failed to send as a state message. Attempting to send as an FSP message. CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Failed to resend previous report as an FSP message. CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Previous send is not complete, need to send report this time. CcmEval 4/8/2021 4:13:46 PM 7144 (0x1BE8)
    Begin to send client health status report CcmEval 4/8/2021 4:13:47 PM 7144 (0x1BE8)
    Failed to get site code from WMI CcmEval 4/8/2021 4:13:47 PM 7144 (0x1BE8)
    Failed to send client health status as a state message. Attempting to send status to the FSP. CcmEval 4/8/2021 4:13:47 PM 7144 (0x1BE8)
    Failed to send client health status as an FSP message. CcmEval 4/8/2021 4:13:47 PM 7144 (0x1BE8)
    Evaluating Client Health status for MDM_ConfigSetting... CcmEval 4/8/2021 4:13:47 PM 7144 (0x1BE8)
    Client installed check: FAILED CcmEval 4/8/2021 4:13:47 PM 7144 (0x1BE8)
    Client health check: FAILED CcmEval 4/8/2021 4:13:47 PM 7144 (0x1BE8)
    Communication with MP check: FAILED CcmEval 4/8/2021 4:13:47 PM 7144 (0x1BE8)
    Updating MDM_ConfigSetting.ClientHealthStatus with value 18 CcmEval 4/8/2021 4:13:47 PM 7144 (0x1BE8)
    OS is not Win10RS3+, ENDOK. CcmEval 4/8/2021 4:13:47 PM 7144 (0x1BE8)
    ==========[ ccmeval finished normally in process 11960 ]========================== CcmEval 4/8/2021 4:13:47 PM 7144 (0x1BE8)

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  3. Rahul Jindal [MVP] 6,161 Reputation points Microsoft MVP
    2021-04-09T07:41:49.68+00:00

    What does it say in clientidmanagerstartup log?

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  4. SunnyNiu-MSFT 1,691 Reputation points
    2021-04-09T09:07:20.067+00:00

    @Duchemin, Dominique
    Here is an answer to your question that hopefully you find helpful!
    Client = No in the console means the site has not heard from the client, not that the client is not installed.
    Sometimes it takes a while for it to show up in the console.

    Actions list incomplete !!!

    Generally it usually means that the SCCM Client could not contact a Management Point. Below are some checks that we could try to perform:

    1. Client Push Account has Administrative Rights
    2. Firewall settings are configured proper
    3. WMI repository is consistent
      86223-1.png
    4. Machine restart

    If all the previous steps do not fix the issue, then you must check the SMS Agent Host service. Sometimes, the service will not start automatically. After restarting the service, we could refresh the SCCM policies and then the SCCM Client will contact the MP.
    86224-2.png


    If the response is helpful, please click "Accept Answer"and upvote it.
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  5. Kalyan Sundar 546 Reputation points
    2021-04-09T10:54:36.443+00:00
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