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shaundasmith-7590 asked SharonZhao-MSFT commented

code meaning

Can I get help with a Skype account that keeps turning my camera and mic on but gives me a code of KB2566790 if I try to log into it? Skype Business and something called Lync is always showing up on my computer history but I cannot gain access to it. By the way, I have never used Skype or Lync. Any help would be great. If it is a program that starts the camera and mic on its own, how can I stop it, I disabled everything in settings that gives permission to use the cam or mic.

Thank you,
S. Smith

office-skype-business-server-administrationoffice-lync-serveroffice-skype-business-server-sign-in
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SharonZhao-MSFT answered SharonZhao-MSFT commented

@shaundasmith-7590,

This article is for KB2566790. The code indicates connectivity problem of Skype for Business Online.

If your computer installed Skype for Business client, you could uninstall it with the following two steps:

Step 1. Stop Skype for Business from starting automatically.

Step 2. Remove Skype for Business from your computer.

For more details, please refer to this article.


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@shaundasmith-7590
Do you have any further question on this topic now?
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@shaundasmith-7590,
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer for helping more people.

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