@Sharon Zhao-MSFT @Ramki
Yes it's a work around, but we always publish our Teams Live event recordings via Stream for our staff to get access to via Intranet news items and Yammer posts. So for us it works.
I've just sent a lengthy email back to the Microsoft Support Team but I will post the key issues here publicly as well.
When Microsoft have issues like this, the staff in larger customer organisations who support M365 products get their good will with other staff in the same company used up. If Microsoft were more forthcoming about :
- The cause of the issue, or lines of investigation being undertaken
- Where the resolution process is
- What the likely outcome of the process is
Then staff like me who promote / train / and give other staff confidence in Microsoft products would be better able to do our jobs.
With this issue and the Mid March 2021 Microsoft issue , if Microsoft had sent out every 4 hours much much more detail, then I could have done my job better by being able to explain to senior staff what was going on.
Because (probably for litigious reasons) so little information is passed to customers who've raised tickets until the issue is almost resolved, customers like us guess at the cause, use that guess to explain to our organisation and prepetuate the poor communication we get from Microsoft.
All this does is erode confidence in the M365 suite of products. It also erodes confidence in the professional abilities of staff like myself in customer organisations.
I get that M365 is really really complex, but being a bit more open about where issues are, when we can expect resolution and what the cause is would actually do Microsoft quite a lot of good.