Recording Mising in Live Event

Question

is there any recent changes happend in MS Live meeting recording, as i cannot see the Live meeting recording to download as a organizer after LE ends

]1]1

policy is enabled to Always.

Could some one test and confirm

Answer 1

Hi Everyone,
Today I could download the video from our Teams Live event using the following:

• Go to Teams Admin centre https://admin.teams.microsoft.com/
• Click on analytics & reports
• click on Usage reports
• select "Teams live event usage" report
• run the report
• scroll down
• find your event in the list of events below the graph
• click on your event, this will show the details for your event
• below the details will be the downloadable items
• click on the "recording" to download it

Until today the status for our Recording was "Pending", today that changed to "Available"

The Microsoft advice I had was to check and see if the Attendee link, showed me the video. It didn't, I still got the error I mention in my post above, but using the Teams Admin centre I could find the video and download it.

Answer 2

@Ramki ,

I don’t get such update about Live event.

I tested this in my environment. The result is the same as yours. No recording could be downloaded by organizer after ending the Live event.

We will work on this problem. Any update I will share with you as soon as possible.

Answer 3

We have the same issue here in NZ - logged an incident with MS on Monday 12 Apr.
The TM250131 text is incorrect

If the organiser of the Live event OR an Attendee (I've tested both) goes does the following
"users can click the live event attendee link to view the recording."

they get an error message, they do not see the video.

I've lodged my complaint with our MS account manager, but not even an update on status today.
hmmmmmm makes those within organisations promoting the M365 platform loose a lot of social capital when MS don't update us on this type of issue.
In my case it was a CEO , senior leader update. So not great for getting continued support from the top team when we can't distribute their message to 5/6 of our organisation.

Answer 4

@Sharon Zhao-MSFT @Ramki

Yes it's a work around, but we always publish our Teams Live event recordings via Stream for our staff to get access to via Intranet news items and Yammer posts. So for us it works.

I've just sent a lengthy email back to the Microsoft Support Team but I will post the key issues here publicly as well.

When Microsoft have issues like this, the staff in larger customer organisations who support M365 products get their good will with other staff in the same company used up. If Microsoft were more forthcoming about :

• The cause of the issue, or lines of investigation being undertaken
• Where the resolution process is
• What the likely outcome of the process is

Then staff like me who promote / train / and give other staff confidence in Microsoft products would be better able to do our jobs.
With this issue and the Mid March 2021 Microsoft issue , if Microsoft had sent out every 4 hours much much more detail, then I could have done my job better by being able to explain to senior staff what was going on.

Because (probably for litigious reasons) so little information is passed to customers who've raised tickets until the issue is almost resolved, customers like us guess at the cause, use that guess to explain to our organisation and prepetuate the poor communication we get from Microsoft.
All this does is erode confidence in the M365 suite of products. It also erodes confidence in the professional abilities of staff like myself in customer organisations.

I get that M365 is really really complex, but being a bit more open about where issues are, when we can expect resolution and what the cause is would actually do Microsoft quite a lot of good.