9,250 questions
Man, I don't have a solution but using my 4G network works, so I figured it is something to do with my Wi-fi network.
Passwords do not sync with Authenticator
Fernando Regalado
16
Reputation points
Hello, friends. I've been using the Authenticator application for about 3 years now, as I find it very handy. And since the possibility to autofill and synchronize passwords has been included, I've been using it even more. However, for a few months now I have been having a problem with this feature on one of my phones (I currently have two).
The passwords I have saved in Microsoft Edge do not sync with the Authenticator app. When I access the passwords section the app asks me to choose an account to sync the passwords, I click on the my account button and the app keeps loading for about 5-7 minutes. At the end, it tells me that there is no network connection, when I have mobile data activated and I am connected to my home Wi-Fi network. At first I wasn't too bothered by this problem, but since LastPass imposed new restrictions on free users, I decided to use Authenticator as my new password manager, and here is when this problem became really quite annoying. I deleted the passwords I had saved in Microsoft Edge, while exporting the passwords I had saved in LastPass to move them to Chrome, and from there importing my Chrome passwords to the Authenticator app. However, the problem was not resolved. Today I uninstalled the app and reinstalled it, hoping this would solve the problem. I logged into the app, restored my backup, and when I wanted to sync passwords the app told me I had no connection, when my phone was still connected to my home Wi-Fi network.
At this point I can't think of any more solutions, so I decided to launch this question to see if I could get help. I thank you in advance for any possible solutions you can offer me, and I apologize if this question is too long.
By the way, I also have a similar problem to this, in which the app asks me for my PIN to approve a request, but does not recognize my fingerprint even though I have the fingerprint configured on the phone and I have the fingerprint sensor clean. I would like to get some information on this, as it is inconvenient to have to enter my PIN every time I want to approve an application.
Microsoft Security Microsoft Authenticator
{count} votes
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David Warren 1 Reputation point2022-02-12T18:54:43.747+00:00 Did you ever get this problem resolved? I'm having the issue where authenticator doesn't appear to receive any passwords from Microsoft Edge on my Android phone. Ultimately it says sync timed out.
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David Warren 1 Reputation point
2022-02-12T18:55:57.487+00:00 Did you ever get this issue resolved? I'm having the issue where passwords won't sync from Microsoft Edge browser on Android to Microsoft authenticator app. Ultimately it says sync timed out.
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Filipe Lima 1 Reputation point2022-02-12T20:34:16.22+00:00 Man, my problem was something with my internet connection, some settings on the router. I called my provider and told them I had this issue and that on my 4g it worked. Somehow they fixed.
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Fernando Regalado 16 Reputation points
2022-02-18T02:04:04.98+00:00 Yes, I managed to solve the problem! It turns out that AdGuard's HTTPS connection (which in practice acts as a VPN on Android) was responsible for preventing the Authenticator app from syncing Microsoft Edge passwords. Soon after I posted the question, I got bored with AdGuard, so I uninstalled it, and when I did, passwords were now syncing normally.
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