Failed to register Integration Runtime (self-hosted). The Authentication Key is invalid or empty.

Question

Failed to register Integration Runtime (self-hosted). The Authentication Key is invalid or empty.

benny.wong 26

I am creating a self hosted integration runtime. There is error in registration after installed the IR on Window.

The authentication is just copied from portal and paste on it. But, the warning says the key is invalid or empty. How can I solve it?

HimanshuSinha-msft 19,486 Reputation points Microsoft Employee Moderator

2021-04-14T19:47:34.833+00:00

Hello @benny.wong ,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet .In case if you have any resolution please do share that same with the community as it can be helpful to others . Otherwise, will respond back with the more details and we will try to help .
Thanks
Himanshu
HimanshuSinha-msft 19,486 Reputation points Microsoft Employee Moderator

2021-04-19T20:39:16.003+00:00

Hello @benny.wong ,

We haven’t heard from you on the last response yet and was just checking back to see if you have a resolution yet .In case if you have any resolution please do share that same with the community as it can be helpful to others . Otherwise, will respond back with the more details and we will try to help .
Thanks
Himanshu
benny.wong 26 Reputation points

2021-04-20T02:39:22.397+00:00

Hello Himanshu,

Sorry for my late reply. I tried to use a paid account to register again, it successes finally. And success to use the data factory with the self-hosted IR.
Many thanks for your help.

1 answer

Your answer

HimanshuSinha-msft 19,486 Reputation points Microsoft Employee Moderator

2021-04-14T19:47:34.833+00:00

Hello @benny.wong ,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet .In case if you have any resolution please do share that same with the community as it can be helpful to others . Otherwise, will respond back with the more details and we will try to help .
Thanks
Himanshu
HimanshuSinha-msft 19,486 Reputation points Microsoft Employee Moderator

2021-04-19T20:39:16.003+00:00

Hello @benny.wong ,

We haven’t heard from you on the last response yet and was just checking back to see if you have a resolution yet .In case if you have any resolution please do share that same with the community as it can be helpful to others . Otherwise, will respond back with the more details and we will try to help .
Thanks
Himanshu
benny.wong 26 Reputation points

2021-04-20T02:39:22.397+00:00

Hello Himanshu,

Sorry for my late reply. I tried to use a paid account to register again, it successes finally. And success to use the data factory with the self-hosted IR.
Many thanks for your help.

Answer 1

Hello @benny.wong ,

Thanks for the ask and using the Microsoft Q&A platform .

Can you please look into the logs and see for more elaborate errors ? If you see any errors like “Could not establish trust relationship for the SSL/TLS secure channel…” , please go through the below docs and see if that helps .
https://learn.microsoft.com/en-us/azure/data-factory/self-hosted-integration-runtime-troubleshoot-guide#couldnt-establish-a-trust-relationship-for-the-ssltls-secure-channel

You can also look into this .
https://learn.microsoft.com/en-us/azure/data-factory/self-hosted-integration-runtime-troubleshoot-guide#self-hosted-integration-runtime-cant-connect-to-the-cloud-service

Please do let us know how it goes . In case if you are still facing the issue , please drop an email to azcommunity@microsoft.com with the below details and we will
try to help further on this .
Subscription ID:
Subject : Attn Himanshu

Thanks
Himanshu
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Failed to register Integration Runtime (self-hosted). The Authentication Key is invalid or empty.

1 answer

Your answer