Remote desktop issue

Question

Hi,
When using Remote desktop to access the server, I've got issue below. What can be the reason of this?

Answer 1

Hello @Peter_1985

An internal error has occurred error for Remote Desktop Connection is a very vague error message.
This could be caused by a weak network connection, an invalid configuration of the remote connection and more.

You may refer to the solutions introduced in this article : Fix: Remote Desktop Connection ‘Internal Error has Occurred’

1) Change Remote Desktop Connection Settings
2) Rejoining Domain
3) Changing Security of RDP in Group Policy Editor
4) Disabling Network Level Authentication
5) Restarting Remote Desktop Service
6) Disable VPN Connection
7) Reconfigure Local Security Policy
8) Allowing Remote Connections
9) Changing the Startup of Service
10) Disabling Static IP on Computer
11) Diagnosing Connection through Command Prompt
12) Turn off UDP on Client

Best Regards
Karlie

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Answer 2

Hi Karlie,
Thanks.

Diagnosing Connection through Command Prompt

How?

Answer 3

Hi,
It is fine to ping that IP. Which port to try (in telnet)? Can I have details of your advice?

Answer 4

Hi,
Can you advise as there is one available option below?

Answer 5

Hi,
No VPN. Client PC is Win 10. Server is Win 2016.