WHEA UNCORRECTABLE ERROR Stuck on 0%

Aleksander Kurgan 21 Reputation points
2020-06-12T14:55:45.887+00:00

I have a Surface Laptop 2 which I think may be severely overheating when I use it because the fan is always crazy loud. I have never looked into this and thought it was normal. If my PC is going to be fine I am considering buying a cooling pad or installing a temperature checking program. Right now, I am stuck on the WHEA UNCORRECTABLE ERROR blue screen which has been stuck on 0% for quite a bit of time. Like I said in the beginning the laptop always severely overheated and after 2 years of this some of the internal parts may have been damaged. Can you help with this? Thanks!

P.S. I do not know what tags to put on this thread but they are required so I just put a random one. Sorry!

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  1. Dave Patrick 330.7K Reputation points Microsoft MVP
    2020-06-12T15:18:51.917+00:00

    Surface is not currently supported here on QnA. They're actively answering question in dedicated forums here.

    https://answers.microsoft.com/en-us/surface/forum

    https://social.technet.microsoft.com/Forums/en-US/home?category=surface

    --please don't forget to Accept as answer if the reply is helpful--


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

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  1. Aleksander Kurgan 21 Reputation points
    2020-06-12T20:00:57.04+00:00

    Thank You For the Response! Thankfully I didn't have to post another question in the Surface question and also thankfully nothing happened. I took advice from a family member to just press the power key down since it was stuck on 0%. It WORKED! The Surface started up normally, it was fully functional and no files were lost! I appreciate the advice to go to the surface section because if I haven't gotten that advice I would most likely post a question there.

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  2. Dave Patrick 330.7K Reputation points Microsoft MVP
    2020-06-12T20:02:17.097+00:00

    Glad to hear issue has been sorted, and you're welcome.

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