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58719115 asked MarileeTurscak-MSFT answered

Azure Subcription lost after deleting tenant

I am subscribing the "Visual Studio Enterprise Subscription".

I added a new tenant and moved my subscription to a new tenant and I deleted that tenant with my mistake.

After then, I could not use my subcription.

I can check my subcription form "Cost Management + Billing \ Subscription" menu like screen shot.

But I have no authority to manage it.

From Azure CLI command, my account displayed only one. There is no "Visual Studio Enterprise" subcription information.

I can watch the two directories but I cound not switch the directory because of the "AADTS90002".

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1 Answer

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MarileeTurscak-MSFT answered

You need to sign into the Azure portal as an account owner to manage the subscription. The account owner is the person who originally and they are the one who can cancel the subscription or change subscription details. So if someone other than you has that permission they can either make the changes or transfer the billing ownership to you.

You can check for your Azure subscription under the tenant in the Portal or via CLI. https://docs.microsoft.com/en-us/azure/media-services/latest/setup-azure-subscription-how-to?tabs=portal

If there is no other admin on the tenant you can contact the Azure Data Protection team (866-807-5850), or if you think you add the right access but are still having trouble you can reach out to the Billing team.

Based on your screenshots though it looks like you may not be the subscription owner.

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