Shared Mailbox permissions to security group not showing in Outlook?

Tonito Dux 956 Reputation points
2021-04-14T10:35:27.053+00:00

Hi,

we use hybrid Exchange environment and I want to give permissions for us IT admins to a shared mailbox. I enter our group and Outlook does not show this Mailbox after some time in Outlook. If I add us as users - then it works.

P.S. The group is Mail-enabled and I can see the group in O365 console with the members.

Could it be that the the groups are not supported?

Cheers

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,340 questions
0 comments
Accepted answer
  1. Vasil Michev 95,081 Reputation points MVP
    2021-04-14T11:47:41.96+00:00

    Automapping only works when assigning permissions directly to users, it will not work when you assign permissions to a group.

    1 person found this answer helpful.

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Yuki Sun-MSFT 40,856 Reputation points
    2021-04-15T02:53:30.077+00:00

    Hi @Tonito Dux ,

    In the description part for Full Access in the official link below, it mentions that auto-mapping doesn't work for any kind of group:
    Manage permissions for recipients
    87968-image1.jpg

    In addition, the following thread discusses a similar question, and from the information of the best response there, we can learn that Automapping doesn't work for groups:
    AutoMapping Shared Mailbox based on security group
    87969-image2.jpg

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    2 people found this answer helpful.