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JCM-3295 asked JennyFeng-MSFT commented

BitLocker remains in 97.2% and not finish crypt my external HD, if hit pause Win10 crush until I unplug the External hard disk WD

  1. I plugged my external Hard Disk and started to crypt it with BitLocker on Win10.

  2. Process is in 97.2% and does not finish:


87775-bitlock.png




  1. If I clic on [Pause] button Win10 crash and does not work until I unplug the external hard drive.

  2. All my files still in the hard drive, I can see them, but when I try to acces any file or folder win 10 crush on that window and changes that window name with: "Folder Name" (Not Answer).


I tried to turn off BitLocker on the hard disk in BitLocker Manager but BitLocker crush trying it.


Need your help to finish the operation and go to 100% or to cancel the BitLocker process


windows-10-general
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@JCM-3295
Hi,

Just checking in to see if the information provided was helpful.

If the reply helped you, please remember to accept as answer.
If no, please reply and tell us the current situation in order to provide further help.

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JennyFeng-MSFT answered JennyFeng-MSFT edited

Hi,


This problem occurs due to an encryption failure, since you are facing this issue , I'd suggest you perform the following in the order of appearance and check if the issue persists.
Method 1:
a. Open a command prompt on your computer (Click Start, type "cmd" in the search box)

b. Type: manage-bde -status <drive letter> eg. manage-bde -status e:

This should let you verify the drive is unlocked and encrypted

c. Now type "manage-bde -off <drive letter>" eg manage-bde -off f:

This tells Windows to turn off encryption on that drive and decrypt it.

Be patient, decryption time can take a very long time, 12hours per 1.5Tb

Method 2:

Use the BitLocker Repair Tool to Recover a Drive

http://technet.microsoft.com/en-us/library/ee523219%28WS.10%29.aspx
Hope above information can help you.

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JCM-3295 answered JennyFeng-MSFT commented

Thanks for quick answer @JennyFeng-MSFT

I am Trying Method 1, please look these image:

88323-btlock-1.png



After write manage-bde -off d: there´s no more messages or working status, I have to wait and don´t close the command window right ?




Can I do these method without hiting on pause button? because when I hit on pause system crush.


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@JCM-3295
Hi,
Make sure you have files backed up before you do something.
According to your description, it seems that you can only wait. If you close it at will, you may lose your data.
Since the size of the hard disk and the running program will affect the encryption speed, it is recommended that you close other programs and wait for the encryption to complete.

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@JennyFeng-MSFT

I can not back up my files because I can not acces them on the hard drive.

The window of Bitlocker now says that is "Decoding" but in one night only 3.3% and now is seems stucked:

88764-decode.png


Is there any way to copy my files to external hard drive to the har drive of my laptop??

I have tried via te command window but got these message:

"The request could not be made due to an unrecoverable device hardware error."
88785-copy.png

Also try a chkdsk from command window but now displays that is a RAW unit:

88747-raw.png


in the command window if i text "manage-bde -status <drive letter>" got the status that is "decryption in progress":


All my files are very important, please help


[4]: /answers/storage/attachments/88659-11.png

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decode.png (13.4 KiB)
copy.png (24.6 KiB)
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11.png (41.7 KiB)

@JCM-3295
Hi,
According to the error message, the hard drive/SSD on your computer is physically damaged and the operating system is either unable to access or perform read/write operations on it. This error condition is also seen in removable drives.
In the majority of the cases, the hardware is indeed damaged physically due to which you are unable to perform operations.
Unfortunately, it will be very difficult to recover the data if it is physically damaged.
Physical damage on disk will lead to data loss on BitLocker encrypted drive.

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