I cannot update my visual studio 2019 - installer stopped working

Gerry Whitmarsh 1 Reputation point
2021-04-14T19:03:09.093+00:00

I was in the process of updating 16.9.3 to 16.9.4 when I received a BSOD (IRQL not less or equal!). After restarting I ran the updater but almost as soon as it started it quit. After a couple of attempts I tried the following:

Checked that my PC was up2date – ok
Installed the latest video drivers
Uninstalled the installer
Cleaned the registry with CCleaner
Restarted my PC
Downloaded vs_Comunity.exe and ran it.
It downloaded and installed the installer ok and the message “Almost done getting everything ready” was displayed. Then boom, it just vanished. I tried to run the installer again, but the same – starts then stops. I checked in the task manager and it was definitely gone.
If I start Visual studio, which still works luckily, the check for updates doesn’t do anything anymore.
Please, how can I repair the installer?

Thanks,

Gerry.
P.s. There doesn't seem to be a suitable tag for my issue.

Visual Studio
Visual Studio
A family of Microsoft suites of integrated development tools for building applications for Windows, the web and mobile devices.
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  1. Karen Payne MVP 29,236 Reputation points Microsoft MVP
    2021-04-14T19:19:27.147+00:00

    Try turning off any anti-virus software and try again. If that fails then following the steps in this document.


  2. Anna Xiu-MSFT 11,026 Reputation points Microsoft Employee
    2021-04-16T02:03:44.51+00:00

    Hi @Gerry Whitmarsh ,

    It seems that your instance of Visual Studio is corrupted. Please try the following steps to perform a clean installation:

    1. Find the file on your machine: "%programfiles(x86)%\Microsoft Visual Studio\Installer\resources\app\layout\InstallCleanup.exe"
    2. Launch it from an admin command prompt with a -full param:
      InstallCleanup.exe -full
    3. Relaunch the newly downloaded vs_community.exe and install Visual Studio.

    Sincerely,
    Anna

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