register with Pearson / schedule exam

Tobias Eggenweiler 1 Reputation point

Hello Microsoft Team,

in march i have completed the microsoft challenge (see link:

Afterwards i tried to to use the voucher in order to schedule the exam based on the link i got from you after the challenge

However i was not able to schedule the exam, since i got following error message
"We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum"

When got in contact with the user support they told me i need to get in contact with you by this form and ask for registration of my account for Pearson so that i can schedule the exam.

Can you please help me there

Thanks in advance

Best regards
Tobias Eggenweiler

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  1. Dave Patrick 331K Reputation points

    Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling / vouchers in dedicated forums here. (Participate\Ask A Question)
    Exams/Exam Registration/General Registration Questions
    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
    Exams / Discounts/Vouchers/Special Offers / Event Offers
    Pearson VUE Customer service
    Pearson VUE contact / chat

    --please don't forget to Accept as answer if the reply is helpful--

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