Problem with my Microsoft Teams account

Question

Problem with my Microsoft Teams account

paola di giorgio 1

I can't not enter in my account of Microsoft Teams to follow a virtual classroom. The system suggests me to ask for help to the amministrator of Microsoft Teams for problem like this one.

JimmyYang-MSFT 34,501 Reputation points Microsoft Employee

2021-04-15T06:13:30.2+00:00

Hi @paola di giorgio

Does anyone else have the same issue in your organization?

Do you mean you cannot login Microsoft Teams to join the meeting?

Are there any detailed error messages about account when you enter a virtual classroom?

To exclude the client issue, it recommends you try to use Teams web client to see if this issue still reproduced.
JimmyYang-MSFT 34,501 Reputation points Microsoft Employee

2021-04-20T10:40:57.3+00:00

Hi @paola di giorgio

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
JimmyYang-MSFT 34,501 Reputation points Microsoft Employee

2021-04-23T06:44:34.317+00:00

Hi @paola di giorgio

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

JimmyYang-MSFT 34,501 Reputation points Microsoft Employee

2021-04-15T06:13:30.2+00:00

Hi @paola di giorgio

Does anyone else have the same issue in your organization?

Do you mean you cannot login Microsoft Teams to join the meeting?

Are there any detailed error messages about account when you enter a virtual classroom?

To exclude the client issue, it recommends you try to use Teams web client to see if this issue still reproduced.
JimmyYang-MSFT 34,501 Reputation points Microsoft Employee

2021-04-20T10:40:57.3+00:00

Hi @paola di giorgio

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
JimmyYang-MSFT 34,501 Reputation points Microsoft Employee

2021-04-23T06:44:34.317+00:00

Hi @paola di giorgio

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

Answer 1

Hi,
I have question, before I have create my own account free license personal, with email anita.gouw@bcdtravel.web.id
However my company decide to buy full license for me to use teams with MS Office 365, and now I have full license access with the same email address anita.gouw@bcdtravel.web.id and I have a problem now when I ask my organization to add me in their group again, they remove my old account add try to add again, but didn't work, seems to me that my old account (free license still there ) can you help me with this problem please ??

Problem with my Microsoft Teams account

1 answer

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