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Hi All,
We received the following alert in SCOM 2019 "Data Warehouse failed to request a list of management packs from SQL RS server" and also we do not see anything under Reporting pane in the SCOM console.
looking at the description we see the below information.
Event iD: 31569
Description: Report deployment process failed to request management pack list from SQL RS Server. The operation will be retried. Exception 'WebException': Unable to connect to the remote server One or more workflows were affected by this. Workflow name: Microsoft.SystemCenter.DataWarehouse.Deployment.Report Instance name: Data Warehouse Synchronization Service Instance ID: {FBD2DCEA-B8A2-1346-879F-EAEE247B2F} Management group
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@kumaravelu ，For our issue, could you firstly help to confirm if we can access SSRS Web service URL and Web portal URL successfully using Data reader account?
Meanwhile, please also check if there's any network or bad proxy in our environment.
To check the proxy entry from MonitoringHost.Exe.Config. we can go to location: C:\Program Files\Microsoft System Center\Operations Manager\Server and check if there's any
<defaultProxy>
<proxy proxyaddress=http://127.0.0.1:8888 **="true" />
<bypasslist>
</bypasslist>
</defaultProxy>
</system.net>
Please check the above information and if there's any update, feel free to let us know.
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Hi Crystal,
Yes we are not able to access the Web Report URL.
Also please confirm on which server do we need to view the below information, we checked this in all of the Management servers and i do not see the below information in MonitoringHost.Exe.Config file.
<defaultProxy>
<proxy proxyaddress=http://127.0.0.1:8888 **="true" />
<bypasslist>
</bypasslist>
</defaultProxy>
</system.net>
@kumaravelu , Thanks for the reply. For the MonitoringHost.Exe.Config file, I check it on SCOM server. we can see more details in the following link:
https://techcommunity.microsoft.com/t5/system-center-blog/support-tip-some-microsoft-operations-manager-management-packs/ba-p/351587
From your description, I know the web portal URL is unable to access. Could you let us know what error we get?
Meanwhile, we can check the Report Server Service Trace Log to see if there's any more finding. We can find the location in the following link with different version:
https://learn.microsoft.com/en-us/sql/reporting-services/report-server/reporting-services-log-files-and-sources?view=sql-server-ver15
If there's any update, feel free to let us know.
Hi Crystal,
Thank you for the update.
FYI we were able to access the reporting from the SCOM console earlier, now all of a sudden the reporting view in the SCOM console are blank.
Regards,
Kumar
@kumaravelu , Thanks for the reply. Could you check the logs we asked to see if there's any finding to go further.
If there's anything unclear, feel free to let us know.
>we were able to access the reporting from the SCOM console earlier, now all of a sudden the reporting view in the SCOM console are blank.
This means that your setting is correct. The next step is review all log on server hosting operations console and SSRS.
Roger
@kumaravelu , Hope things are going well. I am writing to see if there's an opportunity to check the log and if there's any more finding.
For such log analysis case, opening case to troublehsoot can be in a more efficient way. Maybe we can consider it. Here is a list of our Global contact number for your reference:
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
Thanks and have a nice day!
Please follow blog for troubleshoot