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Rainbowkids-7574 avatar image
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Rainbowkids-7574 asked Rainbowkids-7574 answered

VM Ware configure 2016 server as shared drive, files disappear and reappear, cannot create,edit,rename file

Hi Tech support,

Some of our users are affected by this issue and i have configured root permission , authenticate users, gpupdate , remap shared drive , turn off sync center offline files , network package is smooth without breaking, office365 update on local computer/Laptop but still doesn't resolve it.

What could be the main cause for this issue beside checking on VM HDD or migrate to a new shared drive? Thanks.

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windows-server-2016
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SunnyQi-MSFT avatar image
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SunnyQi-MSFT answered

Hi,

Thanks for posting in Q&A platform.

Based on provided information, my understanding is there is a shared folder on Windows server 2016, Windows client can access to the shared folder, but cannot open/edit/rename specific files successfully. Please correct me if my understanding is wrong.

Before we go further, I would like confirm the following information with you:

A. Please help to confirm that the user has both NTFS permissions and share permissions to read, write and modify the shared folder.

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B. If the users permission has been granted, may I know whether the issue only occurred when opening Office 365 documents or also occurred when opening other type files. What about opening a txt file?

Best Regards,
Sunny


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Rainbowkids-7574 avatar image
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Rainbowkids-7574 answered

Hi SunnyQi-MSFT

Below statement is correct.

"Windows server 2016, Windows client can access to the shared folder, but cannot open/edit/rename specific files successfully". The text file can create , but once edited/ rename, the file or folder will disappear and it will reappear after around 30 sec -1 min.

I have checked that users who has the access to shared folder have read/write permission. It has occurred mostly on office365 files. Some of my existing users has no issue on the same shared drive. Thanks.

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