Hi @Frank Freitas · Thank you for reaching out.
As documented under General limitations, VPN or line of sight is required for Hybrid Azure AD joined machines to use new password.
- Hybrid Azure AD joined machines must have network connectivity line of sight to a domain controller to use the new password and update cached credentials. This means that devices must either be on the organization's internal network or on a VPN with network access to an on-premises domain controller.
Alternatively, if you have your devices Azure AD Joined (not hybrid), you can:
- First Enable Azure Active Directory self-service password reset at the Windows sign-in screen
- And then Enable Azure Active Directory self-service password reset writeback to an on-premises environment
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