unable to access external drive with bitlocker

asked 2021-04-18T01:01:04.503+00:00
Alan Feistner 1 Reputation point

I have an external drive with bitlocker installed. I know the password and I have the encryption key. When I connect the drive to my computer that is running Windows 10 Pro, I am queried to enter my password for the external drive. However, after entering my password, the drive spins but it never unlocks...the drive just keeps running (and it affects various computer functions). When it apparently times out and I can click on the drive once more in Windows Explorer, its starts the effort over to access the drive and takes another 10-15 minutes until it times out again.

Thank you for whatever advice you can provide.

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. answered 2021-04-19T01:33:43.003+00:00
    Jenny Feng 13,661 Reputation points

    @Alan Feistner
    Hi,
    Based on your description, I want to confirm that have you made any changes before the problem occurred?
    We could try to repair BitLocker first and decrypt again in clean boot to check the result.
    Using the BitLocker Repair Tool to Recover a Drive:
    https://technet.microsoft.com/en-us/library/ee523219(v=ws.10).aspx
    Hope above information can help you.

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