Intune - Autoenrolled IPhone with DEP and VPP Token - Problems with pre-installed Apps

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Hello everybody,

I have a problem understanding Microsoft Intune or Device Management. I ordered a DEP device from a distributor and established all tokens and links to Intune.

The device is installed and assigned. I chose the company portal as the method. This works great too!

Now my problem with the pre-installed apps like Facetime, Contacts, Mail, etc. A cloud is displayed next to them and they cannot be installed. I cannot purchase these apps as a VPP either.

How can I remove or install this without an AppleID?

Is there a howto here? Or can someone give me a tip, please?

Thank you a lot!

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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  1. Cici Wu-MSFT 1,166 Reputation points

    How about adding pre-installed apps as Windows Store apps to the VPP token and assign to users? Either Facetime or Contact can be found in Apple Store and should be assigned to a volume-purchased app.


    By the way, Apple recently changed from using the Apple Device Enrollment Program (DEP) to using Apple Automated Device Enrollment (ADE). The Microsoft Intune user interface doesn't currently reflect that change. Currently, you'll still see Device Enrollment Program in the Intune portal. Wherever you see references to DEP, Intune now uses Automated Device Enrollment.

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