Problem with Microsoft Store

Question

Hello .
I have Windows 10 for 2 months, but all this time, whatever I do, the Microsoft Store does not work .
I am a high school student and I have to download a lot of programs because of my classes .
But every time I open the Microsoft Store, it creates an error.
Code: 0x80131500.
I do not know what to do
I will be happy if you answer soon.
Thankful

Answer 1

Hello @Yasamin Mousavi

1. Is this caused by recently upgrades? If yes, you might remove the updates temporarily.
2. Login as a new user profile and see if the problem persist ?
3. Some general troubleshooting steps you may take:
   • Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter;
   • Reset the Microsoft Store cache. Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK;
   • Settings > Applications > Applications and features > Click on Microsoft Store >Advanced Options > Repair and Reset ;
   4.Do a clean install of win10.

Best Regards
Karlie

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