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Hello, I don't know If I'm at the right place, but all my pictures are encrypted and I can't open them.
I don't know, how this happened, but every picture now has the file format ".PFILE".
I already tried to open them with "RMS sharing" on mac and with "Microsoft Azure Information Protection Viewer",
but I get the error "this file is not supported".
What can I do now?
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Hi @Christoph ,
Thanks for using Microsoft Q&A !!
Can you please try re-installing the AIP protection viewer app by downloading it from here ?
Thanks
Saurabh
Hi Saurabh,
no, it didn't work out.
But the software is not the only problem.
I don't have access to the certificate to encrypt the files anymore, because I sold my old notebook.
So even if Azure RMS would work, I wouldn't have access to the files.
Regards
Christoph
Hi @Christoph ,
ok. I am not sure of a way but you could try reaching out to Support for any solutions.
Thanks
Saurabh
Hi @Saurabh Sharma ,
thanks for the hint. Can you tell me, where I can reach the support for it?
Kind Regards
Christoph
Hi @Christoph ,
You can refer to Azure Support page to create a support ticket if you have an Azure Support plan.
Thanks
Saurabh
Hi @Saurabh Sharma ,
thanks, but I don't have any support plan and I never had :(
Christoph
Hi @Christoph ,
Please send an email to azcommunity[at]microsoft[dot]com with your subscription id with this Q&A thread link and subject as "Attn: Saurabh' and I will help providing a free support ticket for you.
Thanks
Saurabh
Thanks again Saurabh,
I really appreciate your help, but I don't have an subscription id either. :-/
Kind Regards
Christoph
Hi @Saurabh Sharma ,
no, unfortunately there's no company, I'm just a privat person.
I now contacted the buyer of my old notebook, maybe he or I (or somebody else) can restore the certificate on the SSD,
so I can get access to my data.
Thanks again!
Christoph
@Christoph Ok. Got it.
Thanks
Saurabh