Pictures are encrypted (.PFILE) and I can't open them

Question

Pictures are encrypted (.PFILE) and I can't open them

Christoph 1

Hello, I don't know If I'm at the right place, but all my pictures are encrypted and I can't open them.
I don't know, how this happened, but every picture now has the file format ".PFILE".
I already tried to open them with "RMS sharing" on mac and with "Microsoft Azure Information Protection Viewer",
but I get the error "this file is not supported".

What can I do now?

Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2021-04-30T16:09:09.1+00:00

Hi @Christoph ,

Thanks for using Microsoft Q&A !!
Can you please try re-installing the AIP protection viewer app by downloading it from here ?

Thanks
Saurabh
Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2021-05-05T00:14:32.74+00:00

Hi @Christoph ,

Were you able to resolve this issue ?

Thanks
Saurabh
Christoph 1 Reputation point

2021-05-05T08:23:25.23+00:00

Hi Saurabh,

no, it didn't work out.
But the software is not the only problem.
I don't have access to the certificate to encrypt the files anymore, because I sold my old notebook.
So even if Azure RMS would work, I wouldn't have access to the files.

Regards

Christoph
Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2021-05-11T15:02:10.457+00:00

Hi @Christoph ,

ok. I am not sure of a way but you could try reaching out to Support for any solutions.

Thanks
Saurabh
Christoph 1 Reputation point

2021-05-11T15:09:04.223+00:00

Hi @Saurabh Sharma ,

thanks for the hint. Can you tell me, where I can reach the support for it?

Kind Regards

Christoph
Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2021-05-11T15:12:34.953+00:00

Hi @Christoph ,

You can refer to Azure Support page to create a support ticket if you have an Azure Support plan.

Thanks
Saurabh
Christoph 1 Reputation point

2021-05-13T09:53:51.063+00:00

Hi @Saurabh Sharma ,
thanks, but I don't have any support plan and I never had :(

Christoph
Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2021-05-13T18:39:18.533+00:00

Hi @Christoph ,

Please send an email to azcommunity[at]microsoft[dot]com with your subscription id with this Q&A thread link and subject as "Attn: Saurabh' and I will help providing a free support ticket for you.

Thanks
Saurabh

2 answers

Your answer

Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2021-04-30T16:09:09.1+00:00

Hi @Christoph ,

Thanks for using Microsoft Q&A !!
Can you please try re-installing the AIP protection viewer app by downloading it from here ?

Thanks
Saurabh
Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2021-05-05T00:14:32.74+00:00

Hi @Christoph ,

Were you able to resolve this issue ?

Thanks
Saurabh
Christoph 1 Reputation point

2021-05-05T08:23:25.23+00:00

Hi Saurabh,

no, it didn't work out.
But the software is not the only problem.
I don't have access to the certificate to encrypt the files anymore, because I sold my old notebook.
So even if Azure RMS would work, I wouldn't have access to the files.

Regards

Christoph
Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2021-05-11T15:02:10.457+00:00

Hi @Christoph ,

ok. I am not sure of a way but you could try reaching out to Support for any solutions.

Thanks
Saurabh
Christoph 1 Reputation point

2021-05-11T15:09:04.223+00:00

Hi @Saurabh Sharma ,

thanks for the hint. Can you tell me, where I can reach the support for it?

Kind Regards

Christoph
Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2021-05-11T15:12:34.953+00:00

Hi @Christoph ,

You can refer to Azure Support page to create a support ticket if you have an Azure Support plan.

Thanks
Saurabh
Christoph 1 Reputation point

2021-05-13T09:53:51.063+00:00

Hi @Saurabh Sharma ,
thanks, but I don't have any support plan and I never had :(

Christoph
Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2021-05-13T18:39:18.533+00:00

Hi @Christoph ,

Please send an email to azcommunity[at]microsoft[dot]com with your subscription id with this Q&A thread link and subject as "Attn: Saurabh' and I will help providing a free support ticket for you.

Thanks
Saurabh

Answer 1

Christoph 1

Thanks again Saurabh,

I really appreciate your help, but I don't have an subscription id either. :-/

Kind Regards

Christoph

Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2021-05-18T17:39:33.677+00:00

Hi @Christoph ,

oh.. can you try checking with your company admin for this issue.

Thanks
Saurabh

Answer 2

Christoph 1

Hi @Saurabh Sharma ,

no, unfortunately there's no company, I'm just a privat person.
I now contacted the buyer of my old notebook, maybe he or I (or somebody else) can restore the certificate on the SSD,
so I can get access to my data.

Thanks again!

Christoph

Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2021-05-20T22:34:04+00:00

@Christoph Ok. Got it.

Thanks
Saurabh

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Pictures are encrypted (.PFILE) and I can't open them

2 answers

Your answer