Remote access server missing a file during set up

Question

I am using 2019 standard server and installed remote access server last weekend. After working out all of the IP/DNS issues, the service won't stay on and gives me an error in the event log stating that the service won't run due to a missing file. Does anyone know how to search for this "missing" file? Would it be in the .xml script in the event log for the error? I admit I didn't do a lot of prep work before installing and running the set up wizard in the remote access management console. Any ideas?

Answer 1

@Terry O'Donal Hi,
Thank you for your information.
I'm sorry that I was not clear about my previous understanding. The problem occurred after I installed the role of Remote Access.
But the approach is similar. If we want to find out what the process is, what files were accessed, and where it failed, we'd better look at the process with the Process Monitor.
Or CBS.log may provide the setup process.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

Answer 2

Hi,
Could you install the Remote Access role with powershell command? for example:
Add-WindowsFeature [name_of_feature]
At the same time in the Event Viewer (Windows Logs > System). Could you find some related error? event id and detailed information.
For service could not start issue, I consider that you could use process monitor tool to capture a trace. Then check trace where failed to start during that process.
I also suggest that you'd better check for update, if any security update could be found, please installing firstly.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

Answer 3

As I have already installed and worked out the IP address bugs, I shouldn't need to reinstall with Powershell. As for the process monitor tool, I will try that and see what that turns up. Thank you. I did install the updates but I will run the process monitor to see if I can find anything.

Answer 4

I will look into that this weekend. Thank you.

Answer 5

I have tried several things to date with no results. I ran DISM and SFC /scannow and received a clean bill of health. I am not good at creating a custom process monitor that would monitor just that service when it starts up to find out what file it is not finding and then stopping. Do you have any more ideas?