Win32k event 263 Windows 10

Question

Hi everyone!

I started to use windows 10 just a little time ago and I have very annoying issue : windows crashes with no understandable reasons.
In journal the problem is caused by Win32k (Win32k) and description "The pointing device has no information about the monitor is attached to".
I tried to use older drivers for my graphic card, I used chekdisk, I updated motherboar BIOS to last version, I tried to use just one display
and have no result for my issue.
Also I tried tu reinstall windows 10 Pro and Home.
I have GeForce 1080 Palit and 2 displays : AOC AGON AG352UCG and Xp-Pen screen tablet Artist Pro 15.6.
When I used windows 7 at this PC it was ok with no problems and no crashes.
I tested all my hardware and it's ok.
I try to find the solution for two month and has no results for now.

Answer 1

Since you have reinstalled Windows 10 Pro and Home and Windows 7 doesn’t have crash, I think system related issue should be excluded, we need to check the compatibility related issue.
Execute a clean boot then monitor result, A clean boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.
How to perform a clean boot in Windows (microsoft.com)
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

On the other hand, check whether your graphics adapter and monitors are compatible with Windows 10.

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