Windows 10 client cannot sync with MDM

Question

We have a particular laptop that joined AAD and enrolled to MDM (Intune) more than two months ago. Unlike the others, this one turned out to not be able to sync with MDM ever since. Therefore nearly all the configuration profiles and apps didn't get applied to this computer.

Manually triggering the Sync button in MDM settings UI yields a The sync could not be initiated (0x800703fa) error.

Latest errors in the DeviceManagement event log show

Log Name: Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider/Admin
Source: Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider
Date: 16/5/2020 02:00:54
Event ID: 44
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: UNRESPONSIVE-LAPTOP
Description:
MDM Push: Failed to renew WNS Push Channel for MDM Push Sessions. Result: (The network is not present or not started.).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider" Guid="{GUID}" />
<EventID>44</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2020-05-15T18:00:54.365166700Z" />
<EventRecordID>2213</EventRecordID>
<Correlation />
<Execution ProcessID="6156" ThreadID="6160" />
<Channel>Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider/Admin</Channel>
<Computer>UNRESPONSIVE-LAPTOP</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="HRESULT">0x800704c6</Data>
</EventData>
</Event>

What could have gone wrong with this particular OS?

Answer 1

Unfortunately my other colleague who retrieved the "faulty" laptop has reset the OS so there's nothing further that can be investigated.

Answer 2

Hi,

You may also ask the subject matter experts in the dedicated Intune forum over here:
https://social.technet.microsoft.com/Forums/en-US/home?forum=microsoftintuneprod

Best regards,
Leon

Answer 3

I've asked in the Windows 10 networking forum https://social.technet.microsoft.com/Forums/en-US/8a71f322-15c4-47d5-8f8e-65c623c135fd/windows-10-client-cannot-sync-with-mdm?forum=win10itpronetworking

I don't see this as an Intune problem because all the other computers work with MDM. Something special going on with this laptop.

Answer 4

@Aaron Seet This does indeed reflects some issues with network when the client is trying for a MDM sync. If this is just one device, can the end user try with different network to see if this helps. if that does not help, try unenrollment and re-enrollment and make sure that it is connected to the correct account.

If the issue continue to happen, you might have to raise a support ticket with us as this might need deeper investigation. You can raise a support request here.

Answer 5

@vipulsparsh-MSFT Honestly from the Windows client UI I'm not sure how to unenroll the computer without unjoining AAD; there's only one Disconnect button and we obviously don't want our colleague to be locked out of his own Office365/AAD account on the computer; he has work to do.