Can't Remote Desktop to Win10 newly upgraded from Home to Pro

Chris Diller 26 Reputation points
2021-04-20T15:29:51.107+00:00

For years I've had a Lenovo Yoga laptop running Windows 10 Pro that I have been able to use Remote Desktop to from any other device - internal or external to my home network all worked fine.

About a year ago I bought an MSI laptop with Windows 10 Home that I had planned on using only for gaming, etc. I have recently decided to use the MSI machine exclusively and upgraded to Windows 10 Pro, however I am not able to get Remote Desktop to work and, when entering my user name and password, get an error stating "Your credentials did not work". I have tried variations of my username with and without the PC name before it (e.g. "pcname\user") and still get this error every time. I've tried connecting from multiple devices and all have the same issue.

Both the old Yoga and the MSI are set up with the same Microsoft account as the primary and only user. I can still remote desktop into the Yoga with these same credentials, so the password should be valid.

I've found dozens of articles online about changing group policy and registry settings - none have produced results and I'm at a loss as to what to try next. Any advice or guidance would be appreciated.

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Accepted answer
  1. Karlie Weng 14,106 Reputation points Microsoft Vendor
    2021-04-21T09:05:55.153+00:00

    Hello Chris @Chris Diller

    Do you mean you are replacing lenovo Yoga with MSI laptop AS the remote machine？
    And tried on different client PC with same credential returns the same error ?

    According to this article, the error message is sometimes caused because the user you are trying to connect from does not exist on the Remote Desktop server.
    This happens when you try to change your username or install a fresh copy of Windows.

    Have you tried the solution suggested in that article as well?

    Best Regards
    Karlie

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    1 person found this answer helpful.

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