outlook meeting requests not generating alert

Question

my company uses outlook 2016 for email. This is tied to office 365.

One of my co workers, when she gets a meeting request, is complaining that she does not get the message "real time". Sure the event is added to her calendar and an email placed in her inbox, but if she does not see the email right away, she may miss a meeting or be blindsided by the fact that she will get a meeting reminder 15 minutes before and not know anything about the meeting.

How do I get Outlook to pop up an alert that there is a new meeting request? I took a look at rules, but there was no way to flag an incoming email as a meeting request or to say when a new calendar event is added...

I asked the tech here at my company and he mentioned that in windows 10 under settings, Notifications, he disabled all notifications. He suggested turning them on. I did and sent a test meeting to me and one other person and did not get any notification. I have the other inbox within my outlook and can see their calendar and inbox.

Answer 1

As it turns out, she had grouping turned on and incoming emails were grouped by message type. Emails were sorting such that meeting requests sorted at the bottom of her inbox below 2 years worth of old mail.

I turned off grouping and sorted the emails by date. She was so grateful.

Answer 2

under rules:

Create a new rule that works on incoming meeting requests or updates and displays the email message in a new message window with a message: You have a new meeting request or update.

Answer 3

Hi @RCDA Webmaster ,

when she gets a meeting request, is complaining that she does not get the message "real time"

I understand that the user couldn't get a desktop alert on the bottom right corner of the desktop when she received a new meeting request, is it right? If so, could the alert work normally for her other new emails?

If the issue only occurred on those meeting request, has she moved them to other folder/ subfolder under Inbox via rules in Outlook? As I know, the desktop client could only work for those messages sent to the default inbox of your account, so please check if these meeting requests have been moved to other folder. In this case, we could try to add the "display desktop alert" action in the original moving rules.

If you actually could get the alert under the right corner of desktop, and you would like to get extra notification of those request like below, we could also add the "display a specific message in the New Item Alert windows" action in your rules:

If that's not your case, please provide us with more information about your issues(client version, test steps etc.), and I would continue to research it with you.

---

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.