Outlook 2019 stuck in endless recalls.

techcoor 1,266 Reputation points
2021-04-22T18:11:00.563+00:00

Tried to do email recall. Outlook continuously generates recall failures.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. techcoor 1,266 Reputation points
    2021-05-03T04:07:41.65+00:00

    The email account has been restore to all computers.

    I can not select "I figure the corruption is coming from Outlook on other computers. This time, I deleted the email account on Iphone, ipad and Windows 10 computers ( have work and home computers) as well as the ost files on the Windows 10 computers. Then I added the email account back to the original computer Outlook that started the recall." as answer.

    So I will copy the post here and mark this as answer.

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  1. Jade Liang-MSFT 9,986 Reputation points Microsoft Employee
    2021-04-23T02:37:21.16+00:00

    Hi @techcoor

    What's the type of your account(pop,imap or exchange)? Please first understand that recall function could only work for those exchange accounts in the same Exchange server.

    There are also many other reasons that would cause recall failure, for more information, please refer to this article: Recall or replace an email message that you sent .If you don’t meet the restrictions and the email recall fails, under normal circumstances, each recipient would send a recall receipt, so whether your recalling messages was sent to multiple recipients?

    Also, based on my research, I found a similar thread that mentioned we may receive multiple recall failure messages when we try to recall with imap account, and it says changing the track setting in recipients' client may work, if that's also your case, please kindly check if it could also work for you.

    If the issue still exists, in order to avoid the interference of your corrupted outlook data file, it's also suggested to repair data file to check.

    If it's still invalid or that's not your case, please provide us more information about your issue.


    If the response is helpful, please click "Accept Answer" and upvote it.
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