Outlook365 Merges contacts from multiple Exchange accounts

Mikhail Bolshakov 21 Reputation points
2021-04-23T06:26:36.447+00:00

We have a situation.
Outlook 365, domain workstation, 2 exchange accounts - 1 from the domain in which workstation joined, 1 from another forest.
Two mailboxes are created:
username@domainA.com, username@domainB.com. The usernames (exchange aliases) are the same for both domains.
The address book and GAL on domainA.com are updated less frequently than in domainB.com.

We have faced an issue, when working on account in domainA.com (in the upper section of message or meeting creation resides the domainA.com account) we started to search the username@domainA.com, but Outlook gave us an GAL entry from domainB.com (because on that moment GAL for domainA.com was not updated on the client).

How can we avoid such a problem in the future? So the Outlook can not take entries from GAL domainB.com when working with domainA.com account?

Right now I've only one solution for this - to change aliases in the domainB.com so that they do not equal aliases in the domainA.com, but it's very uncomfortable to make about 100 manual changes in the AD/Exchange.

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Yuki Sun-MSFT 25,076 Reputation points
    2021-04-26T02:44:26.12+00:00

    Hi @Mikhail Bolshakov ,

    We have faced an issue, when working on account in domainA.com (in the upper section of message or meeting creation resides the domainA.com account) we started to search the username@domainA.com, but Outlook gave us an GAL entry from domainB.com (because on that moment GAL for domainA.com was not updated on the client).

    I tried to test in my lab by configuring two Exchange accounts with same alias but different domains in one Outlook profile, and can reproduce the situation you described. username@domainB.com was selected to compose a new message, then I typed "ab" in the To field and clicked the "Check Names" button, the addresses showed up for selection were from domainB's GAL:
    91016-1.jpg
    Is this similar to what you are experiencing? Feel free to let me know if I have misunderstood anything.

    If this is the case, to the best of my knowledge, I'm afraid there's no settings available in Outlook client to change this behavior. Given this, personally I'd suggest encouraging the users to search contacts from the correct domain by using the "Address Book" option. For example, when you are composing a new message in username@domainB.com's mailbox, you can click the Address Book button and search for contacts there to add the recipients:
    90929-2.jpg


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