onedrive cannot log in

Question

my onedrive account cannot log in, and even though i open from office 360 the file inside still cannot open he says that the they were unable to connect to my organisation's SharePoint Server, how do i solve this problem?

Answer 1

@Chong Zhen wei

Is there any other error code?
Please take a screenshot and share it with us for further analysis.

I suggest you go to OneDrive online to check this issue.

Then located to Registry Editor, check whether there is one of the following subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\SignIn
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\SignIn

• If yes, you may double-click SignInOptions, type 0 in the Value Data box, and then click OK.
  ("0" means both Microsoft Account IDs and Org IDs are allowed.)
• If not, please close all Office applications including OneDrive for Business client.
  Go to Control Panel > User Accounts > Credential Manager > Windows Credentials > select the Office credential > Remove.
  Restart OneDrive for Business client to sync the team site library to check the result.

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