Blue Screen on Hibernate/Resume - INTERNAL_POWER_ERROR

asked 2021-04-26T03:54:09.857+00:00
George Sainsbury 21 Reputation points

Hi all,

For the past few months, I've had dozens of intermittent crashes/blue screens on hibernate/resume.

The only new piece of hardware was an Oculus Quest 2 but it is not plugged in the majority of the time and I think this is a red herring.

I have downloaded BlueScreenView and investigated the minidumps and seen INTERNAL_POWER_ERROR but have not been able to further diagnose or fix.

I've tried updating SSD drivers, my GPU driver and my BIOS with no improvement. I've also tried increasing the hiberfile to 100%. From what I've read on various forum posts, there's possibly more information to be gleaned from the minidumps so I'm uploading them in the hope that someone can help me.

https://uao365-my.sharepoint.com/:f:/r/personal/a1132077_adelaide_edu_au/Documents/Minidump?csf=1&web=1&e=ZpvxYX

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  1. answered 2021-04-26T08:24:59.083+00:00
    Ian Xue (Shanghai Wicresoft Co., Ltd.) 18,351 Reputation points Microsoft Employee

    Hi,

    Windows debugging is beyond scope of our forums support. We would suggest you open a case with Microsoft. You may find the phone number for your region from the link below:
    https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

    Best Regards,
    Ian Xue

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