PC ran into problem

Question

Whenever i update the software updates through settings...and when hit restart laptop after installing all updates...it throws error that "your PC ran into problem and needs to restart"

After 100% status update...the sceen in frozen..

I want to overcome this...and not want to restore  pc again again...get rid of this problem and want my laptop to work again like newly bought

Plz support

Answer 1

Hi,

It may help to look at the minidump files from the blue screen crashes.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

http://windows.microsoft.com/en-ca/onedrive/sha...

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop.

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

Answer 2

I need full and final solution ASAP

Answer 3

Hi,C

I appreciate your time in getting back to this thread, if the steps did not work, no worries since this is an open forum, we can ask assistance from another community advisor about their feedback and suggestion with this issue.

Have a wonderful day ahead and stay safe.

Answer 4

Problem still persist. Moment i update and restart laptop...it crach and throw error your pc pc  into problem...i need support for this...i dont want this blue screen of death anymore.

Answer 5

Hi, C

My name is Erik. I'm an Independent Advisor and I'll be glad to help you today.

Try to check if there will be a corrupted file that can be detected.

Run SFC scan from Safe Mode

1. Open the Start Menu.
2. Click the Power button.
3. Hold the Shift key and choose the Restart option.
4. You’ll see three options available. Select Troubleshoot.
5. Navigate to Advanced options > Startup Settings. Click the Restart button.
6. When your PC restarts, you’ll see a list of options. Select any version of Safe Mode by pressing the appropriate F key.

When Safe Mode starts

do the SFC scan

1. Press Windows Key + X to open the Win + X menu and choose Command Prompt (Admin).
2. When Command Prompt opens, enter sfc /scannow and press Enter.
3. The repair process will now start. Don’t close Command Prompt or interrupt the repair process. The repair process can take a while, so wait patiently while it completes.

after the scan completes reboot the computer and run it to a normal mode

If the issue did not resolve your problem. Please let me know so we can provide you another workaround.

Regards,

Erik

Independent Advisor