Error:Windows has encountered an error while updating drivers.

Question

Bought a new webcam and plugged it.Didnt work.So thought of updating drivers.When i updated the following message was displayed.

Answer 1

I am using windows 10 pro.

The camera name is fingers 1080 hi-res webcam and the company name is fingers.

Yes i tried the webcam on other pc's it worked!

Answer 2

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you’re facing issues with webcam on your PC. I will certainly try my best to assist you with the issue.

For further clarity on the issue, please respond to the questions below:

1.    Which build version of Windows 10 are you using currently?

2.    What is the make and model of the webcam?

3.    Have you tried connecting the webcam to any other PC?

Refer the article Which version of Windows operating system am I running?

Based on the error code you have provided, typically, the device's hardware key contains a "FailReasonString" value, and the value string is displays an error message defined by the hardware manufacturer. If the hardware key does not contain a “FailReasonString” value the message above is displayed. You may want to refer the article Error codes in Device Manager in Windows

One of the thing that you can do is try updating the drivers from the manufacturer website and see if that helps.

Regards,

Prakhar Khare

Microsoft Community – Moderator