Management Point issue

Question

It looks like my MPs(one of them also has software update point role installed) has connection issue with client and site server.
I tried to run monthly software updates report, and it shows status "Unknown".
I ran sync software update manually, and it keeps failing. I also check deployment status in SCCM console, there are many deployments show "0% of compliance" Base on what I found and previously experience, that means MPs don't get updated status information from clients. is there anyone can point me a direction or log to troubleshoot? TIA.

Answer 1

Hi @SJU2402 ,

Could we check if we used the Windows Internal Database or use SQL? It is recommended that we use SQL.

According to your description, the problem is related to the SUP/WSUS. We could try to remove SUP role then remove WSUS role and cleaning DB while removing the role, and install WSUS again.

Here is the similar post we could refer to:
https://social.technet.microsoft.com/Forums/en-US/f2251c9d-3cda-4aec-ba1e-a534fc34e7f6/wsus-synchronize-failing?forum=configmanagergeneral

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Answer 2

Check if you can reach the MP from a client. You can enter the following from a browser to hit the MP. If it is working you should get data back, or perhaps an error that may help you nail down what it could be.

http://<MP_SERVER_FQDN>/sms_mp/.sms_aut?mplist
http://<MP_SERVER_FQDN>/sms_mp/.sms_aut?mpcert
http://<MP_SERVER_FQDN>/sms_mp/.sms_aut?MPKEYINFORMATION

If you can't connect at all, check that your security team didn't deploy a firewall rule :) You could always re-install the role(s) on one and see if it fixes the issue.

Answer 3

Hi Yannara,

I saw these errors in two logs. It looks like it is complaining about WSUS server is not configured, but it's there.

wsyncmge log:
Sync failed: WSUS server not configured. Please refer to WCM.log for configuration error details.. Source: CWSyncMgr::DoSync

WCM log:
System.Data.SqlClient.SqlException (0x80131904): A network-related or instance-specific error occurred while establishing a connection to SQL Server

Answer 4

MP has mpcontrol.log at least. Is is stored somewere under SMS folders or in ProgramFiles\Configuration Manager\Logs. If you suspect that single MP is failing, you should see problem there. Also some CM's services are reporting to Event Viewer also, but reading .log files with cmtrace should be enough. This is very important page to know about when troubleshoting CM stuff: https://learn.microsoft.com/en-us/mem/configmgr/core/plan-design/hierarchy/log-files