Blue screen with stop code WHEA UNCORRECTABLE ERRORS.

Question

My laptop keeps freezing randomly and blue screen with stop code WHEA UNCORRECTABLE ERRORS. I will restart after collecting information 100%. Anyone knows how to fixed this problem?

Answer 1

Hi Harry, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

Could be heat-related - try using a small fan to blow into the air intakes to see if that helps. Does it just act like it loses power or does it shut down in a normal manner? Heat-related does not always mean too much heat as it is very possible that a single resistor, capacitor, transistor, or etc. is just too sensitive to even normal levels of heat.

Remove ALL power and re-seat all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug. Remove the dust bunnies and clean the vents. Check that the fans work (before and after opening the case). If a laptop about all you can do is re-seat the memory and clean the vents (still can try adding a small fan as a test).

This sounds like hardware so if the above does not help then you probably need

the help of a real computer shop (one that does its own in-shop service) or the

System Maker's Support.

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Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

Look in C:\Windows for memory.dmp and in C:\Windows\minidump for xxxxxxxxx.dmp files.

We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive

http://windows.microsoft.com/en-us/windows-8/ge...

One-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/sha...

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-U...

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BCCode: 124 0x00000124

This is usually heat related, defective hardware, memory, or even processor though it is "possible" that it is driver related (rare). Remove ALL power and re-seat all cards, memory and cables (on both ends) - actually remove and replace - do not just snug. Make sure the system has adequate ventilation - add a small fan blowing into intakes. Carefully inspect the motherboard and other cards for damage. Pay attention to the fatal hardware error implication. You may need a real computer shop or the System maker's Support.

Check the processor seating, heat sink, and the compound between the processor

and the heat sink which are common causes.

There have been a few instances where Norton/Symantec and other antivirus/security programs have caused this error.

BCCode: 124 0x00000124

The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124.

This bug check indicates that a fatal hardware error has occurred. This bug

check uses the error data that is provided by the Windows Hardware Error

Architecture (WHEA).

BCCode: 124 0x00000124 <-- read this link

https://tinyurl.com/vgyyznk

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Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.

OCCT - Free for Home use

https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10

https://www.thewindowsclub.com/pc-stress-test-f...

Here to help,

Rob

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