BSOD -System thread exception not handled -Windows 10 64bit

Question

Hello,

How do I upload the minidump file in this forum.

Two days ago I had bsod out of the blue. I have just bought a new laptop just two months ago.

Thinkpad E-15

Thank you for your help.

Answer 1

You are very welcome.

Please do keep me up to date.

Here to help,

Rob

Answer 2

Dear Rob,

Thank you so much for the advice and support. 

I will contact the lenovo support immediately. 

Thank you. 

Suman

Answer 3

You need to contact Lenovo Support ASAP.

BugCheck 1000007E, {ffffffffc0000005, fffff80649518864, ffffed83ad427718, ffffed83ad426f60}

Probably caused by : CHDRT64ISST.sys ( CHDRT64ISST+f55fe )

CHDRT64ISST.sys dated 1/15/2020 - I think this is a Conexant Audio HD driver though that may not be correct.

Further detailed analysis also indicated :

ffffed83ad426d90 fffff8064991e1a0 nt!Ports (nt+0x51e1a0)

ffffed83ad426d98 fffff80654b98577Unable to load image \SystemRoot\System32\drivers\Netwtw08.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for Netwtw08.sys

*** ERROR: Module load completed but symbols could not be loaded for Netwtw08.sys

Netwtw08+0x418577

Netwtw08.sys dated 2/26/2020 Intel WiFi driver.

ffffed83ad4273e8 fffff8064f7e223dUnable to load image \SystemRoot\System32\drivers\ApsX64.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for ApsX64.sys

*** ERROR: Module load completed but symbols could not be loaded for ApsX64.sys

ApsX64+0x223d

ApsX64.sys dated 8/6/2019 Lenovo HDD utility driver.

1A. Check with Lenovo Support, their online docs, drivers, diagnostics, and ask in their forums about any known issues. Update the BIOS, chipset drivers, and all the major drivers (see driver update methods below).

Lenovo Support and downloads

http://www-307.ibm.com/pc/support/site.wss/home...

Lenovo Forums

http://forums.lenovo.com/

1B. After 1A. run the Intel Driver and Update Assistant.

Intel Driver and Support Assistant <-- run this after checking with Lenovo

http://www.intel.com/p/en_US/support/detect?red...;

Intel Download Center

http://downloadcenter.intel.com/

Intel - Support

http://www.intel.com/p/en_US/support

Intel - Forums

https://forums.intel.com/s/?language=en_US

2. Run the memory tests (see methods below).
3. Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.

OCCT - Free for Home use

https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10

https://www.thewindowsclub.com/pc-stress-test-f...

4. As needed use ALL the methods in the troubleshooters below.
5. After ALL the above if needed run Driver Verifier to see if it can indicate a

CAUSE (see Driver Verifier methods below).

======================

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

This error is usually a driver issue and display adapter (video) driver is the most suspect though it could be others. Antivirus/antispyware/security programs, hardware (heat) and major software issues can also cause the error. When you get to the driver sectionof the troubleshooter use my generic methods below and then return to the troubleshooter if needed.

Have you added hardware recently or updated drivers? Be sure to look in Windows Updates to see if any drivers were updated there. Other lessor possibilities include antivirus/anti-spyware/security programs.

---

BCCode: 7E 0x0000007E which is also 0x1000007E

BCCode: 7E 0x00000007E which is also 0x1000007E <-- read this link

https://tinyurl.com/wmdmeup

==================================================

This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without

Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter -

write down the make and complete model of your video adapter - double click

• Driver's tab - write down the version info. Now click UPdate Driver (this may not

do anything as MS is far behind certifying drivers) - then Right Click - Uninstall -

REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard

if 3rd party with their own software and drivers and any other major device drivers

you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and

then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's

site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -

REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the

latest is installed (sound drivers particularly do this) so install a driver - reboot

• check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER

• check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht...

====================================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in the system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so - over-night is best. <-- best method

www.memtest.org

MemTestX86 - Test RAM With

http://www.tenforums.com/tutorials/14201-memtes...

================================================

After doing ALL the updates you can, and if the issue continues, then run

Driver Verifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10

are essentially the same).

http://www.winvistaclub.com/t79.html

Using Driver Verifier

https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can

analyze it.

Here to help,

Rob

---

Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

Answer 4

Dear Rob,

Thank you so much for your detailed information and guidance. Here is the link for the minidump file. For some reason I could not share via onedrive, I don't know why.   Here is the link for your kind information: 

https://1drv.ms/u/s!AvOM1vACDn31hWsKPqHkyJ44FSyN

Of course, I will contact the retailer tomorrow regarding this matter. I still have the guarantee until 2021.

Your help is highly appreciated.

NB: I managed to copy link in onedrive, here it is: https://1drv.ms/u/s!AvOM1vACDn31hW8a4GUX0JwgpY2c?e=TM07iQ

Thank you once again.

Suman

Hi sumanlama, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

We will help you troubleshoot the BSOD issue if you really want to do that. However, troubleshooting the issue yourself is usually not the best course of action on a new computer.

Since the computer is new and still under warranty please contact System Maker's Support and the seller. As OEM they are responsible for the proper operation of both the hardware and Windows. So regardless of the cause, it is theirs to resolve. And the unit is under full warranty and may be in need of repairs or replacement. Added that even if you are able to resolve the issue you would want it fully documented just in case there are related problems down the road. Remember the more you do the more they will say it is something you have done.

Lenovo Support and downloads

http://www-307.ibm.com/pc/support/site.wss/home...

Lenovo Forums

http://forums.lenovo.com/

======

If you really want to troubleshoot the issue yourself (which I strongly do not recommend):

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

Look in C:\Windows for memory.dmp and in C:\Windows\minidump for xxxxxxxxx.dmp files.

We can analyze the DMP files if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

One-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/sha...

Upload photos and files

http://windows.microsoft.com/en-us/onedrive/add...

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-U...

Here to help,

Rob

---

Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

Answer 5

Hi sumanlama, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

We will help you troubleshoot the BSOD issue if you really want to do that. However, troubleshooting the issue yourself is usually not the best course of action on a new computer.

Since the computer is new and still under warranty please contact System Maker's Support and the seller. As OEM they are responsible for the proper operation of both the hardware and Windows. So regardless of the cause, it is theirs to resolve. And the unit is under full warranty and may be in need of repairs or replacement. Added that even if you are able to resolve the issue you would want it fully documented just in case there are related problems down the road. Remember the more you do the more they will say it is something you have done.

Lenovo Support and downloads

http://www-307.ibm.com/pc/support/site.wss/home...

Lenovo Forums

http://forums.lenovo.com/

======

If you really want to troubleshoot the issue yourself (which I strongly do not recommend):

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

Look in C:\Windows for memory.dmp and in C:\Windows\minidump for xxxxxxxxx.dmp files.

We can analyze the DMP files if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

One-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/sha...

Upload photos and files

http://windows.microsoft.com/en-us/onedrive/add...

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-U...

Here to help,

Rob

---

Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.