Flight Simulator 2020 keeps crashing

Question

I can get to the menus etc but keeps crashing before I can fly. 

Here is the error log (I have tried installing c++ latest version)

Faulting application name: FlightSimulator.exe, version: 0.0.0.0, time stamp: 0x5f2ed221

Faulting module name: VCRUNTIME140.dll, version: 14.27.29016.0, time stamp: 0x5ee8384d

Exception code: 0xc0000005

Fault offset: 0x00000000000012de

Faulting process ID: 0x19b4

Faulting application start time: 0x01d6752ff303fdf5

Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.7.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00.UWPDesktop_14.0.29016.0_x64__8wekyb3d8bbwe\VCRUNTIME140.dll

Report ID: 121453aa-0989-4e8f-b12d-34a927840159

Faulting package full name: Microsoft.FlightSimulator_1.7.12.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

Answer 1

Hi Steve, thanks.

Does the PC pass the minimum requirements?

Minimum, Recommended, and Ideal PC Specifications for Microsoft Flight Simulator

https://flightsimulator.zendesk.com/hc/en-us/ar...

Btw, the error looks to be from Visual C++ redistributable. Redownload and Install the packages of VC++ 2015 from here - both X64 and X86.

https://support.microsoft.com/en-in/help/297700...

https://www.microsoft.com/en-us/download/detail...

Answer 2

Sorted it - i just uninstalled and then reinstalled c++ redis runtime 

thanks

Answer 3

I'm experiencing random shutdowns of the fs 2020.  the pc is definitely at minimum spec.  what is the process to snag the log files to begin the troubleshooting process?

amd processor ryzen 7 (32 gig ram)

amd graphics 5600 xt (6 gig ram)

no error codes.  the program quits and returns to desktop.  have also experienced program starting to launch, but simply never does and returns to desktop.

Answer 4

I have seen that I can play the lessons but when I try to do a free flight it crashes??

Answer 5

Hi Steve,

I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

How to troubleshoot crashes & CTDs at the loading screen

https://flightsimulator.zendesk.com/hc/en-us/ar...

INVESTIGATE

Before attempting the troubleshooting steps below, we invite you to investigate the likely cause of the crash.

Start your PC in Safe Mode with Networking

This step will help identify if the issues lie with the hardware or software: if the sim doesn't start in safe mode, it is likely a problem with the hardware (for instance: corrupted drivers or overclocking) but if the sim runs normally in safe mode, it's likely a problem with a program (antivirus/firewalls, conflicts).

Please refer to this article from the Microsoft help-center for detailed instructions:

Start your PC in safe mode in Windows 10

https://support.microsoft.com/en-us/help/12376/...

Once you have found the likely cause of the problem, proceed with the troubleshooting.

THE CRASH IS CAUSED BY THE HARDWARE

Make sure your system meets the minimum requirements

Please ensure that your Windows 10 version is 1909 or higher and that your system is fully updated.

Make sure Windows is up to date:

Select Start , then select Settings > Update & Security > Windows Update > Check for Updates.

For more information/troubleshooting, see: Update Windows 10

https://support.microsoft.com/en-us/help/402766...

Make sure all the updates in the Microsoft Store are installed, especially Gaming Services and Xbox Companion app.

In the top right-hand side corner of the Microsoft Store, click on the Arrow icon or the three-dot menu > Downloads and updates. Then click "Get updates" > Update all

Note: You can turn on automatic updates in the Microsoft Store to make sure you won't miss future updates.

Select the Start screen, then select Microsoft Store

In Microsoft Store at the upper right, select the account menu (the three dots) and then select Settings.

Under App updates, set Update apps automatically to On.

Reinstall Microsoft Visual C++ programs

Press the Windows Key + R, type "appwiz.cpl" and then press Enter.

Locate the Microsoft Visual C++ programs in the list.

Select each entry and then click Uninstall.

Download a fresh copy of Microsoft Visual C++ Runtime from here and then install it.

Update the drivers of your GPU

Outdated or corrupted drivers can cause crashes at start-up. We recommend that when trying this step that you completely remove your old drivers before updating to the latest versions. To remove your old drivers and then update to the latest:

Press the Windows Key

Type Add or Remove Program

Scroll down the list and find your graphics driver

Click the driver once and select uninstall. Confirm this by clicking Uninstall again.

Once complete reboot Windows

Download the latest drivers from here:

Nvidia - Click Here

https://www.nvidia.co.uk/Download/index.aspx

AMD - Click Here

https://www.amd.com/en/support

Install to the latest driver and then reboot your PC again

THE CRASH IS CAUSED BY A SOFTWARE

Disable ALL background software or applications including, Antivirus, Firewalls, and any FPS boosting or monitoring software.

Alternatively, you can find the problematic service or application by performing a clean boot. You'll find detailed instructions here:

How to perform a clean boot in Windows

https://support.microsoft.com/en-us/help/929135...

Deactivate Windows Defender

Open Start. . ...

Open Settings. . ...

Click. Update & Security. ...

Click Windows Security. This tab is in the upper-left side of the window.

Click Virus & threat protection. ...

Click Virus & threat protection settings. ...

Disable Windows Defender's real-time scanning.

Set game priority to high

Turn off any overlays

Check your antivirus is not causing a conflict with the game

Sample of Virus checkers that have been known to prevent games and apps from launching:

Trend Micro Maximum Security

Comodo Antivirus

Sophos

Emisoft Anti-Malware

Avira

Avast

If your antivirus falsely flagged Microsoft Flight Simulator, remove the file from quarantine then whitelist Microsoft Flight Simulator. To do so follow the instructions from your antivirus manufacturer.

Check that a 3rd party software is not causing a conflict with the game.

Sample of 3rd party software that may prevent games and apps from running:

Nahimic Audio

Logitech G Hub

MSI Afterburner / Riva Tuner Statistics Server

EVGA Precision

OBS

Xsplit

Discord

MacType

Warsaw Banking App

Wallpaper Engine

A-Volute Sound studio

Sonic Audio

Please make sure you either disable or uninstall to ensure successful gameplay.

Turn off any extra Power monitoring software

Sample of power monitoring software that may cause issues at start-up:

MSI DragonCenter

RyzenMaster

Gamefast from Dells Killer Control Center

Any software installed that may be adjusting or monitoring power settings

Then, make sure that your Power settings are correct

Control Panel > Hardware and Sound > Power Options

Change to High Performance

Perform a Full Shutdown (not restart).

---

Disclaimers:

1. Please do not turn off Anti-virus for a longer period of time. Do this only to isolate the cause. Disabling Security program may pose a risk.

2.There are links to non-Microsoft websites which would provide accurate and safe information. Watch out for ads on the websites which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.