Bamboo Stylus Led Light not functioning

Question

The led light on my bamboo stylus ink pen is not turning on. It also is having difficulty in pairing with my laptop. I have barely used it and even changed the batteries to see if this is the problem, this is not the case. I have even updated the drives on my system and made sure it is compatible.

Answer 1

Good day AlyssaOrtega! I am Independent Advisor Paul R. and also a Microsoft/Windows user like you and I am glad to be able to provide assistance to you today. I understand that you are having an issue with regards to your Bamboo Ink pen.

Have you tried to completely uninstall the driver, unpair the pen and install the driver and pair the pen like it is the first that it is used?

Have you also tried connecting it to another PC to check if it have the same behavior?

Reference link:

https://www.wacom.com/en-us/getting-started/bam...

In the event that the pen will also have the same behavior after connecting it to another PC, you can also check it with Wacom support from the link below.

https://support.wacom.com/

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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Regards,

Paul R.